Senior Product Operations Manager

CData Software•Chapel Hill, NC

About The Position

The Senior Product Operations Manager enables the Product organization to operate effectively, consistently, and at scale. This role owns and optimizes the systems, processes, data flows, and communication mechanisms that allow Product Management to focus on core product discovery, prioritization, and delivery. The Senior Product Operations Manager serves as an operational and analytical partner to Product leadership, acting as the connector across Product, Engineering, Support, Sales, and Marketing, ensuring processes run smoothly, communication is effective, and data is translated into actionable insights that inform product strategy and execution across the organization.

Requirements

8+ Years of experience in Product Operations, Product Management, Business Operations, or a related role.
Strong experience in product analytics platforms, BI tools, experimentation frameworks, and data-driven decision making.
Demonstrated experience designing and scaling both operational processes and analytical frameworks in product organizations.
Proven ability to translate complex quantitative findings into clear, compelling insights for senior leadership.
Proven experience driving pricing and packaging strategy or monetization analytics.
Strong cross-functional leadership and stakeholder management skills.
Excellent written and verbal communication skills with the ability to tailor messaging to diverse audiences.
Comfortable operating in ambiguity and proactively creating clarity, structure, and alignment.

Nice To Haves

Experience in a fast moving, SaaS, technology, or AI-driven environment is strongly preferred.

Responsibilities

Own and continuously improve core product operations processes including roadmap planning, release management, feedback intake, and cross-functional engagement.
Define, document, and maintain standard operating procedures for Product workflows.
Identify gaps, inefficiencies, and inconsistencies in how work is executed and implement scalable, sustainable solutions.
Serve as the system owner for product tools, including configuration, standards, governance, and training.
Ensure processes scale effectively as the organization grows, reorganizes, or introduces new products.
Design and maintain communication cadences for product updates, roadmap reviews, launches, and leadership reporting.
Tailor product communications for different audiences such as GTM, Support, Engineering, etc.
Act as a trusted intermediary between Product and other functions to streamline engagement and reduce friction.
Coordinate key aspects of product launches, including timelines, communications, and readiness checkpoints.
Lead product analytics to measure feature adoption, user behavior patterns, performance trends, and business impact.
Own the intake, synthesis, and distribution of product-related data and insights from sources such as Support, Sales, customer research, and usage analytics.
Develop, automate, and maintain dashboards, reporting frameworks, and performance metrics that support strategic decision making.
Analyze product releases and feature performance to inform roadmap refinement and improve delivery effectiveness.
Conduct pricing, packaging, and monetization analysis in partnership with Finance and GTM to inform product decisions.
Support quarterly and annual planning through forecasting models and data-driven recommendations.
Act as a data steward for the Product organization, resolving data gaps and improving data quality and accessibility.
Manage vendors, tools, and internal systems that support Product operations.
Support internal initiatives aimed at improving product effectiveness.
Translate high-level product strategy into structured operating rhythms, execution plans, and supporting processes.