Senior Product Operations Manager, gTech Ads Enablement YouTube+

Google•Sunnyvale, CA

2d•$228,000 - $317,000

About The Position

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner. The gAE YouTube+ team is composed of Product Excellence Managers (PEMs) and Practitioner Success Managers (PSMs) responsible for practitioner engagement and insights, including enabling frontline readiness, generating actionable insights for product improvements, and influencing technical solutions to drive product priorities. The gTech Ads Enablement team leverages user, operational and technical insights to innovate Google's Ads products into customer experiences that are so intuitive or automated that they require no support at all. Our team ensures quality, scale, and efficiency to how Google delivers its ad products. Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

Requirements

Bachelor’s degree or equivalent practical experience.
10 years of experience in product or program management.
5 years of experience in people management.
Experience with Google Ads ecosystem or YouTube.

Nice To Haves

Experience implementing technical solutions, driving strategy across multiple products, and managing the product development life-cycle across a portfolio of products.
Experience with data-driven analysis, reporting, data-driven decision-making, and success measurement.
Experience leading cross-functional alignment sessions with leadership, managing conflicting stakeholders, and driving conflict resolution.
Track record in operational excellence, performance management, and career development.

Responsibilities

Lead and manage a high-performing team of Product Excellence Managers (PEMs) and Practitioner Success Managers (PSMs) to drive product and practitioner excellence for YouTube Performance Advertising products, including Demand Gen and Display Ads.
Define and drive the gTech Ads YouTube Performance product and service strategy, long-term roadmap, and strategic responses to accelerate product adoption and customer growth.
Establish and socialize engagement models for horizontal partnerships across vertical product communities, Sales, Engineering, and gTech stakeholders.
Oversee the full life-cycle of planning, designing, and deploying internal tools or products while ensuring product readiness, ongoing project management, and clear communications.
Assess product gaps using customer feedback and metrics analysis, communicating issues and managing escalations with cross-functional partners to influence product roadmaps.