Senior Product Operations Manager

BigPanda•Remote - USA,

1d•$195,000 - $229,000•Remote

About The Position

The Director, Product Operations owns BigPanda's product operating system end-to-end, serving as the connective tissue between Product, Engineering, and GTM (Sales, SE, CS, Support). This role translates works closely with the CPO and other engineering / product leaders to provide operational leverage for fast-moving product teams bringing Agentic products to market. The mission includes creating this leverage and building it into an AI-native operating system rather than a manual coordination layer. This role prototypes the tools that make it possible and collaboratively owns them.

Requirements

5+ years in Product Operations, product management or an operational role at a high growth company
Real grounding in both Product and Engineering — as comfortable in a sprint/architecture conversation as in a strategy/roadmap review
Direct experience across multi-product, platform, or AI-native companies and understands the different rigor each demands
Hands-on fluency with AI tools and agent/low-code frameworks — able to personally build automations and prototypes, not just direct others to
Strong data fluency with the ability to turn noisy qualitative and quantitative signal into a clear executive narrative
Enterprise SaaS background — familiarity with the pricing/packaging, SKU, and sales-cycle mechanics that come with an enterprise motion
A genuinely high “get it done” bias — a full-stack operator who ships the first version personally rather than waiting on a team or a process to catch up, and is comfortable filling gaps wherever they show up
Proven ability to drive alignment across teams like Product, GTM, and Engineering without direct authority, a natural bridge builder, comfortable with Ambiguity
Executive-level communication — credible with senior stakeholders

Responsibilities

Own the product operating system end-to-end — Serve as the connective tissue between Product, Engineering, and GTM (Sales, SE, CS, Support): translate enterprise deal requirements and customer commitments into product requirements and help turn roadmap/launch status into clear communication to GTM teams.
Run the AI-powered voice-of-customer & other programs — Build an automated intake/synthesis system that ingests signals from customer feedback, support, Sales/CRM, and enterprise escalations, classifies it by product, and routes prioritized themes into roadmap planning. Extend this into running structured beta / design-partner programs for new AI capabilities with tight feedback loops and clear success criteria.
Own launch readiness across products — Support individual products in coordinating GTM enablement, launch readiness cadence, run X-functional checkpoints, pricing/packaging, and support/CS handoff so releases land cleanly with enterprise customers, spanning both AI-native features and platform capabilities.
Build — Personally prototype internal tooling (via low-code/agent frameworks and APIs) — beta trackers, launch dashboards for AI capabilities — validating the workflow hands-on before handing it off to harden at scale.
Unify metrics — Stand up a single automated reporting layer spanning quality/adoption metrics for AI capabilities and uptime/usage/expansion metrics, replacing manual QBR and roadmap-review prep.
Be the org’s force multiplier for AI-native execution — Actively identify which manual cross-functional processes in Product, Business Ops, or Engineering Ops are ripe for agentic automation, ship a first working version yourself, and drive adoption.

Benefits

Competitive equity
Remote-first environment
Unlimited PTO
Twelve (12) paid holidays throughout the year
Comprehensive health benefits
#PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents.
Financial planning services
Employee learning & development budget
Values-based recognition (quarterly and annually)
Social community & ERG programs
Dog friendly office
Lunches provided in office
Flexible work environment along with a work-from-home stipend to support remote work arrangements
Values-based culture
Market competitive salary with an anticipated base compensation range of $195,000- $229,000.
bonus
world-class benefits program
two (2) compensation review cycles per year
ability to develop your skills each and every day
significant focus on career development that is at the core of our employee experience.