Senior Product Operations Analyst

HAVI•Chicago, IL

1d•Hybrid

About The Position

The Senior Product Operations Analyst plays a key role in driving the execution, optimization, and continuous improvement of the product issue operating model. This role is responsible for leading operational coordination, issue analysis, reporting, and cross-functional process execution related to post-launch product performance and incident management. In addition to operational leadership responsibilities, the Senior Analyst partners closely with Product Management and Product Development teams to support product enhancement initiatives, operational scalability, and new product innovation efforts. The role contributes analytical insights, process improvement recommendations, and operational expertise that help improve product quality, accelerate execution, and support strategic business objectives. This position is intended for a highly capable and proactive individual who can independently manage complex operational activities, influence cross-functional teams, and contribute to evolving product and technology initiatives, including workflow optimization, automation, and emerging technology enablement opportunities.

Requirements

5+ years of experience in product operations, business analysis, product support, supply chain operations, or related functions
Strong analytical, problem-solving, and operational process management skills
Experience leading cross-functional coordination efforts in fast-paced operational or product environments
Advanced experience with reporting, dashboards, data analysis, and operational metrics (Excel, SQL, BI tools, etc.)
Ability to independently manage complex workstreams and influence stakeholders across functions
Strong communication, organizational, and stakeholder management capabilities
Experience supporting product development processes, operational transformation, workflow automation, or technology enablement initiatives preferred
Demonstrated ability to identify improvement opportunities and drive operational execution with limited oversight

Nice To Haves

Exposure to AI-enabled solutions, process automation, or scalable operational design concepts is a plus

Responsibilities

Lead intake, triage, tracking, and operational coordination processes for product issues and incidents
Ensure issues are appropriately prioritized, documented, assigned, and progressed through resolution workflows
Drive operational discipline and consistency across issue management processes
Identify process gaps, operational risks, and escalation needs while partnering with stakeholders to improve responsiveness and execution
Own and maintain dashboards, report frameworks, and operational metrics related to product health, incidents, and performance trends
Analyze recurring issues, systemic product gaps, and operational patterns to identify actionable improvement opportunities
Deliver actionable insights that influence decisions across Product and Operations
Monitor SLAs, operational KPIs, and resolution performance while proactively identifying risks and improvement areas
Serve as a key operational partner during product incidents, escalations, and cross-functional response activities
Coordinate communication, dependencies, action tracking, and stakeholder alignment throughout incident resolution processes
Lead or facilitate post-incident review activities, including root cause analysis, documentation, and improvement planning
Ensure accountability and follow-through on corrective and preventative actions
Partner with Product Management and Product Development teams to support product enhancement and new product initiatives
Contribute operational expertise and analytical support across product lifecycle activities, including requirements gathering, workflow design, solution validation, and process integration
Support initiatives involving process optimization, automation, AI-enabled workflows, and emerging technology capabilities
Conduct research, operational analysis, and business process evaluations to identify opportunities that improve scalability, efficiency, and customer outcomes
Assist in translating business and operational needs into actionable product or process improvement recommendations
Recommend and help implement improvements to operational processes, reporting structures, and governance practices
Support the development of operational standards, best practices, and documentation
Provide guidance and operational support to less experienced team members as needed
Foster collaboration across Product, Engineering, Operations, and Customer-facing teams