Senior Product Manager

Presence

1d•$130,000 - $170,000•Remote

About The Position

We're looking for a Senior Product Manager to join our team. Reporting to the VP of Product and working closely with Product Design, Clinical Relations, Marketing, and Engineering, you'll own the platform experiences that let clinicians deliver and document special education services every day, and you'll play a key role in supporting our mission to deliver teletherapy solutions for children with diverse needs. Roughly two-thirds of the current roadmap is net-new, AI-native capability, including an AI Copilot spanning report writing, documentation, session planning, and IEP writing. You'll shape what that capability becomes, partnering with designers, engineers, clinicians, and business stakeholders to reimagine how high-quality teletherapy gets delivered and documented. This is a senior, cross-functional role: you'll own solution design and product definition, build deep fluency across the entire clinician lifecycle, and partner closely with business stakeholders on roadmap prioritization and go-to-market strategy, jointly accountable for outcomes. This role is perfect for someone who's comfortable owning ambiguity in a fast-moving, matrixed environment and wants hands-on experience shaping AI-native products from the ground up, all while contributing to a mission-driven organization that helps children with special needs. To stay connected, all employees commit to being available on-camera during our Core Working Hours (Monday - Friday, 12 - 5 p.m. ET) with standard business hours of 9 a.m. - 6 p.m. in your local time zone. For this role, up to 10% travel may be required to help you connect in-person in a meaningful way.

Requirements

8+ years of product management experience, with a track record of owning outcomes at the Senior PM level.
Prior experience working in K-12/Special Education EdTech or HealthTech preferred.
Discovery & Research: shapes discovery standards rather than just running them, and uncovers needs providers can't articulate across a complex, multi-user ecosystem.
Solution Design & Product Definition: translates Business Owner-prioritized problems into rigorous product definitions, partnering with SMEs and the product team to get scope and design right.
Execution & Delivery: leads major cross-functional initiatives and ships complex, multi-stakeholder releases with accountability of impact.
User & Ecosystem Fluency: deep fluency across the clinical lifecycle; designs for external users and internal operators simultaneously within our SaaS + service model.
Commercial Acumen: fluent in PE-context metrics (EBITDA, NRR, Gross Margins, Opex); identifies opportunities to drive key business metrics.
Collaboration & Influence: an organizational thought leader who mentors others and shapes cross-functional ways of working.
AI Fluency & Tooling: proficient with AI prototyping tools, build-first by default; defines AI strategy and responsible-use standards for the domain.
Leadership & Ownership: a thought partner to the VP and the Business Owner who elevates the whole PM team's capability, not just their own product area.
a bachelor's degree or equivalent experience is expected.

Nice To Haves

An MBA is a plus but not required.
You keep the people who rely on this pillar (SLPs, OTs, school psychologists, and Service Delivery Specialists) front and center in every decision you make
You're focused on outcomes and adoption, not just shipping features, and you know the difference between the two
You move comfortably between big-picture strategy and detailed execution, and you know which one a given moment calls for
You take ownership of getting things done, including the unglamorous parts, and you back up the people building alongside you
You lead with humility and warmth, and people want to build with you because of how you show up, not just what you know

Responsibilities

Own product definition, solution design, user research, testing, and implementation of Platform Therapy Delivery experiences, an extensive resource Library, state and school district mandated Documentation & Report Writing, along with IEP Goals and Metrics tracking utilized by Clinicians across our SaaS and Service businesses.
Translate prioritized problems into AI-native product solutions, partnering with the product team and subject matter experts to pressure-test desirability, feasibility and viability before committing engineering resources.
Lead continuous discovery with Clinicians and school-side stakeholders, guiding a user-centered and data-informed point of view where the platform needs to adapt.
Build and validate prototypes with AI-assisted tools (Figma, Claude, or similar) as your default mode of testing ideas, adhering to FERPA, HIPAA, SOC2 Type2, and WCAG AA standards alongside responsible-use of AI features within your domain.
Navigate a SaaS-plus-service model, recognizing where Clinicians are manually bridging platform gaps and building to close them systematically.
Define, track, and communicate product success metrics, including indirect time reduction, clinician adoption & usage of platform features, therapy sessions completed within & out of grouped sessions.
Lead an interdisciplinary pod of designers, engineers, and clinical subject matter experts, operating as a trusted partner to Business Owner and thought partner to the VP of Product and other PMs.
Collaborate with business, marketing, product analytics, legal, sales, customer support, clinical, and operations team members on product release and go-to-market plans.
Advocate relentlessly for the Clinician’s E2E experience, making Presence the preferred platform for every stakeholder in the special education service delivery chain.

Benefits

Comprehensive benefit plans, including medical with a High Deductible Plan and generous HSA contribution, plus dental and vision coverage
In addition to 11 observed holidays, salaried team members have flexible paid time off and hourly team members accrue 15 days paid time off starting
401K savings plan with a discretionary company match
$500 home office stipend
Benefits package including company-paid life insurance, AD&D, Employee Assistance Program, and disability benefits
Wellness programs with Headspace, Peloton and One Medical
Paid parental and caregiving leave
Professional Development opportunities - eligibility to apply for our scholarship program
Collaborative, inclusive, and fun culture that is recognized as Great Place to Work certified
Employee Resource Groups to promote shared community and belonging
A meaningful and fulfilling opportunity to join a mission-driven team and help thousands of students unlock their full potential through access to high-quality special education services
Opportunities to give back to your community, including volunteer time off and donation matching