Senior Product Manager – Norton 360

Gen Digital Inc.•New York, NY

5d•Hybrid

About The Position

Gen is seeking an exceptional Senior Product Manager to lead the development of Norton 360 (N360), Norton's flagship all-in-one security suite. This is a high-visibility role at the center of Norton's most important product surface, with direct impact on subscriber growth, retention, and brand equity. The role involves defining and driving the next generation of the N360 experience across mobile and desktop platforms, navigating ambiguity, building and owning a prioritized product roadmap, and identifying new opportunities. The Senior Product Manager will set the direction, build the roadmap, align the organization, and ship products. This role requires operating with fluency in both strategic and tactical aspects, managing relationships with a cross-functional team, platform partners, and executive stakeholders.

Requirements

6–9 years of product management experience, with meaningful time spent on consumer-facing, multi-platform products.
Demonstrated track record of building products from 0 to 1 — taking ideas through the full arc from ambiguous concept to shipped, scaled product.
Proven ability to define product strategy in a complex, multi-stakeholder environment — not just execute on someone else’s roadmap.
Strong experience managing stakeholder relationships across organizational levels, including senior leadership and external partners.
Exceptional written and verbal communication skills — able to write clearly for both technical and non-technical audiences and present confidently to executives.
High ownership mentality: you follow up, close loops, and don’t wait to be asked.

Nice To Haves

Experience in cybersecurity, identity protection, privacy, or adjacent consumer safety categories.
Familiarity with cross-platform consumer software products (Windows, macOS, iOS, Android) and the constraints that come with them.
Experience working in a startup-like environment within a larger organization — navigating ambiguity while leveraging enterprise resources.
Background working with design teams on consumer UX, with a demonstrable eye for what “good” looks like at scale.
Comfort with data tools such as Amplitude, Mixpanel, Looker, or similar for self-serve analysis.

Responsibilities

Define and drive the next generation of the N360 experience — from vision and strategy through spec, build, launch, and iteration — across mobile and desktop platforms.
Navigate ambiguity with structure: take early-stage, high-uncertainty initiatives and create the clarity, frameworks, and momentum the team needs to execute.
Build and own a prioritized product roadmap that balances user impact, platform coherence, security efficacy, and business outcomes.
Identify white space in the N360 experience and make compelling, evidence-backed cases for new surface areas and capabilities.
Define a clear, differentiated product strategy for N360 — one that accounts for competitive dynamics, evolving consumer threat landscapes, and Gen’s broader platform vision.
Translate long-range strategy into sequenced, executable roadmap bets, making explicit tradeoffs and articulating the ‘why now’ behind each.
Partner with research and data science to develop deep user understanding, and use those insights to anchor strategy in real consumer needs rather than assumptions.
Anticipate where the market is heading and position N360 ahead of the curve — especially in areas like AI-powered security, privacy UX, and cross-device continuity.
Operate effectively across a highly matrixed environment — aligning engineering, design, marketing, security research, legal, and senior leadership around a shared product direction.
Navigate competing priorities and organizational tensions with diplomacy, data, and conviction.
Build trusted relationships with platform partners (Apple, Google, Microsoft) and manage the constraints and opportunities they introduce to the product roadmap.
Communicate product strategy, progress, and decisions with exceptional clarity across all levels — from engineers in the weeds to C-suite stakeholders.
Create the conditions for fast alignment by proactively surfacing context, tradeoffs, and crisp recommendations — not just problems.
Serve as the connective tissue across engineering, design, data, marketing, and security teams — identifying blockers early and driving resolution.
Manage a complex dependency landscape across multiple platforms (Windows, Mac, iOS, Android) and internal systems.
Maintain tight alignment across workstreams so nothing slips through the cracks and the team consistently ships with quality and velocity.
Define clear success metrics for every initiative and use data to guide decisions at every stage — from prioritization to post-launch optimization.
Synthesize quantitative signals (funnel analytics, retention data, feature adoption, A/B test results) with qualitative insight (user research, support trends) into sharp, defensible product decisions.
Maintain a high bar for user experience quality — pushing back when experiences fall short of the standard N360 subscribers expect.