Senior Product Manager

JLL•Seattle, WA

6d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: Supporting the Amazon Global Real Estate & Facilities account, this is a strategic product leadership role where you'll own the end-to-end product strategy, technology vision, and delivery roadmap for JLL's corporate real estate and facilities technology ecosystem. You'll operate as a senior thought partner to leadership, architecting the product and integration strategy that connects enterprise facilities management platforms, workplace service systems, and emerging AI/ML capabilities into a cohesive, scalable technology stack. This position requires you to define the "what" and "why" as much as the "how"—driving cross-organizational influence without direct authority, authoring strategy documents that earn Director- and VP-level conviction, and building mechanisms that transform fragmented tooling into a self-improving operational flywheel that delivers measurable business impact.

Requirements

10+ years of product or program management, product marketing, business development, or technology experience in enterprise environments
10+ years blending product and program management skills to execute strategic initiatives focused on process creation, standardization, and improvement
Bachelor's degree from an accredited institution
Proven experience owning and driving roadmap strategy, definition, and end-to-end product delivery
Demonstrated track record as a product manager or owner with experience managing feature delivery and product tradeoffs
Portfolio of authored strategy documents (3-year plans, operating plans, investment proposals) that have earned Director- or VP-level approval and organizational commitment
Experience communicating complex technical and strategic information to senior leaders and influencing decisions without direct authority

Nice To Haves

Experience owning technology products in enterprise facilities environments (CMMS, IWMS, workplace platforms, or equivalent systems)
Proven capability in business case development and ROI analysis for large-scale technology investments
Experience managing competing priorities across complex, matrixed stakeholder environments and using data-driven metrics to drive business decisions
Track record working directly with engineering, data science, and analytics teams to define product requirements and bring enterprise products to market
Domain expertise in one or more areas: facilities management operations, corporate real estate technology, workplace services, or enterprise platform integration
Hands-on experience applying GenAI, machine learning, or advanced analytics to solve operational or product challenges at scale
Demonstrated ability troubleshooting complex cross-system issues and designing scalable solutions across enterprise technology stacks
MBA or advanced degree in Computer Science, Engineering, Business, or related field

Responsibilities

Define multi-year product strategy and roadmap: Own the technology vision spanning enterprise CMMS platforms, workplace service systems, and integration layers, driving execution across engineering, operations, and vendor partners
Establish and drive north-star metrics: Define measures of technology investment success—user adoption, operational efficiency gains, system reliability, and total cost of ownership reduction—and build the goals, reporting, and review mechanisms around them
Architect integration frameworks and product capabilities: Design, pilot, and scale the systems that connect facilities management, workplace services, and enterprise platforms into a self-reinforcing ecosystem that reduces manual handoffs and accelerates time-to-resolution
Model technology economics and build investment cases: Develop ROI analyses, total cost of ownership models, and investment proposals that earn executive approval, identifying where platform or contract interventions transform vendor relationships into high-performing partnerships
Identify and unblock systemic barriers: Remove blockers to technology adoption by addressing process gaps, vendor constraints, data quality issues, and cross-organizational dependencies—including negotiating requirements onto worldwide platform roadmaps
Author strategic documents and secure alignment: Write 3-year technology strategies, annual operating plans, investment proposals, and business reviews that translate complex technical landscapes into crisp narratives that drive executive action and cross-organizational commitment
Champion GenAI and advanced analytics applications: Identify opportunities to apply generative AI, machine learning, and analytics to compress insight-to-impact cycles—from intelligent ticket routing and predictive maintenance to automated knowledge management