Senior Product Manager

Hiya•Seattle, WA

20h

About The Position

Hiya is seeking a builder-minded Product Manager to help shape the future of Hiya Spam Blocker and Hiya WorkPhone. This role is crucial due to the current inflection point in voice technology, where AI accelerates both innovation and fraud. The position requires faster learning cycles, deeper customer understanding, and the ability to move from insight to shipped product efficiently. This role will add hands-on product capacity to innovate and ship direct consumer and business apps more quickly, while also informing strategies for telecom operators and OEM partners globally. The role involves uncovering unmet needs, exploring solutions, testing ideas, and bringing successful ones to market. Collaboration with engineering, design, marketing, support, and product teams is essential. The Product Manager will be responsible for driving learning, momentum, and outcomes to restore trust and usefulness to voice communication.

Requirements

Experience in product management or a similar role, ideally in mobile, consumer, SaaS, or other fast-learning product environments
Consumer mobile app experience, especially in growth
Strong instincts for identifying meaningful customer problems and evaluating which opportunities matter most
Experience using and running research, testing, observation, or behavioral data to shape product direction
A track record of taking products, features, or experiments from idea to launch and iteration
Data literacy for setup up actionable metrics and data storytelling
Comfort exploring ambiguous spaces and creating structure through inquiry, experimentation, and judgment
A hands-on, high-agency approach to moving work forward
Ability to define success, measure outcomes, and create strong feedback loops between product usage and product improvement
Experience working cross-functionally and driving alignment through influence rather than authority
Strong communication skills and the ability to connect customer insight, product strategy, execution, and go-to-market thinking
Comfort using AI tools to accelerate how you work and how products get built
A collaborative mindset, intellectual humility, and a willingness to learn new skills in service of solving problems well
Alignment with Hiya's values: serving our customers, doing rather than observing, improving ourselves and our business, owning and holding ourselves accountable for success, leading with a point of view, engaging in open discussion, and committing to decisions

Nice To Haves

Experience in product management, product research, concept testing, AB test or other forms of customer-centered discovery
Experience taking zero-to-one products or features to market
Experience with rapid prototyping, experimentation, or concept validation
Experience in mobile apps or customer-facing subscription products
Familiarity with AI-powered products, voice technology, fraud prevention, or trust and safety
Experience turning product usage data and qualitative feedback into clear improvement opportunities
Experience contributing to go-to-market strategy, positioning, or launch planning
A startup, founder, or highly entrepreneurial background

Responsibilities

Lead product initiatives across Hiya Spam Blocker and Hiya WorkPhone from discovery through launch and iteration
Build a deep understanding of customer problems, behaviors, and unmet needs through research, testing, support signals, usage patterns, and direct observation
Identify promising opportunities and translate them into concepts, prototypes, experiments, and product improvements
Explore multiple possible solutions before converging, using fast learning cycles to determine what is worth building and refining
Use AI to accelerate discovery, synthesis, prototyping, product development, and decision-making
Work hands-on when appropriate to move ideas forward, whether by creating prototypes, validating concepts, or independently driving a solution from beginning to end
Partner closely with engineering, design, marketing, support, and product counterparts to build and launch high-impact experiences
Establish strong feedback loops by measuring how people use our products, learning from the results, and translating those insights into continuous product improvements
Help shape product positioning, launch readiness, and go-to-market planning for new features and experiences
Generate learnings through our mobile apps that help inform Hiya’s broader product strategy and the solutions we bring to telecom operators and OEMs
Serve as a trusted partner to the Mobile Apps PM, helping provide continuity across workstreams and stepping into leadership on key initiatives as needed
Model and encourage a modern way of working where teams stay close to customers, learn quickly, and take shared ownership for outcomes

Benefits

Employer-sponsored Insurance
Medical, dental, and vision (PPO & HDHP); 50% dependent coverage
Health, flexible spending, and dependent care accounts
Life, AD&D, and accident coverage, with company-paid life and long-term disability
401(k) with 3% company match (via Fidelity)
Flexible vacation policy and paid company holidays
Paid parental leave
Work-from-home equipment stipend
$1,000 annually to invest in your learning and growth
$1,000/year in charitable donation matching
Team lunch 2x per week