Senior Product Manager

The Mortgage Office•Huntington Beach, CA

6d•$120,000 - $140,000

About The Position

We’re hiring a Senior Product Manager to own customer-facing product areas that shape how 1,100+ customers use our platform daily. You’ll lead features like our portal, reporting tools, tax & compliance workflows, and data validation systems, supporting billions in loan volume. You’ll join a growing Product team, partnering closely with the CPO to drive strategy and roadmap. Our customers range from private lenders to fund managers, municipalities, and non-profits, giving you exposure to diverse use cases at scale. This role offers strong ownership for a senior IC ready for strategic work, with clear growth into management for high performers.

Requirements

5-8 years product management experience in B2B SaaS, with a proven track record of owning complete feature lifecycles.
Demonstrated ability to lead discovery, validation, delivery, and iteration — with measurable outcomes.
Strong analytical orientation with experience defining and tracking meaningful product metrics.
Skilled at mentoring and influencing others without direct reporting structure.
Excellent stakeholder management and cross-functional leadership.
Customer-centric mindset with a bias toward strategic thinking and execution excellence.
Technical aptitude. You can work effectively with engineering on complex systems and technical decisions.

Nice To Haves

Experience in fintech, financial services, or highly regulated industries
Domain knowledge in lending, loan servicing, or financial operations
Experience with customer-facing products, portals, or self-service platforms
Track record of driving measurable impact on customer retention, NPS, or product adoption
Experience working with reporting, data exports, or compliance-sensitive features

Responsibilities

Own the full product lifecycle end–to–end: Lead ideation, discovery, validation, delivery, launch, measurement, and iteration of strategic product features.
Mentor and guide product team members in best practices and strategic thinking (player-coach).
Drive prioritization. Balance customer requests, strategic initiatives, and technical debt
Define and track success metrics tied to retention, adoption, and revenue impact
Make tough trade-off decisions on what to build, what to defer, and what to kill
Partner with Customer Success and Support to understand pain points, churn drivers, and adoption barriers
Collaborate with Sales to identify competitive gaps and revenue opportunities
Coordinate with Engineering on technical approach, capacity planning, and delivery
Drive go-to-market efforts with marketing for major features
Transform customer feedback and business needs into clear product requirements
Own your backlog: prioritize based on customer impact, business value, and feasibility
Drive features from discovery through launch, ensuring quality and adoption
Balance new feature development with operational stability and technical debt
Develop deep expertise in loan servicing operations and customer workflows
Conduct customer research and discovery to validate problem/solution fit
Build relationships with strategic customers to gather feedback and validate direction
Translate diverse customer needs into scalable product solutions