Senior Product Manager

Benevity•Toronto, ON

9d•Hybrid

About The Position

Benevity is a company that provides technology to help companies and their employees engage in social action through giving, volunteering, grantmaking, employee resource groups, and micro-actions. They help most of the Fortune 100 brands build better cultures and use their power for good, and are one of the first B Corporations in Canada. Benevity is seeking a Senior Product Manager to advance its mission of creating a positive impact globally. This role involves refining skills while working on impactful products that enable leading companies to engage employees and customers in meaningful ways. The Senior Product Manager will manage products within Benevity's reporting and analytics portfolio, collaborating closely with design and engineering teams in an outcome-driven environment. The role leverages scalable technology investments across Data and Technology Enablers, and thrives in a culture driven by the core value of "we-are-we". Benevity welcomes experienced candidates from diverse backgrounds who bring unique perspectives and a passion for social impact.

Requirements

6+ years of product management experience, including ownership of consumer-grade checkout or high-volume transactional flows.
Proven experience building, launching, optimizing, and iterating on multi-surface commerce experiences (web, embedded, messaging, or similar).
Strong quantitative instincts with experience improving conversion, completion rates, or transactional performance through experimentation.
Comfort working at the intersection of growth and architecture (approximately 60% business / 40% technical orientation).
Experience in instrumenting funnels and defining meaningful KPIs tied to business outcomes.
Ability to partner effectively with engineering and technical architects without requiring deep implementation ownership.
Demonstrated ability to lead cross-functional initiatives across multiple product areas.

Nice To Haves

Experience evolving a product from feature-based checkout to platform-based commerce capabilities.
Familiarity with API-first or headless commerce models.
Hands-on experience operating on third-party payment rails and financial APIs.
Experience building or optimizing recurring payment or subscription systems.
Experience working in AI-augmented product development environments.
Background in enterprise SaaS or regulated/financially sensitive systems.
CSR or social impact experience (valued but not required).

Responsibilities

Turn Donate into a measurable commerce engine
Instrument and operationalize the end-to-end donation funnel, from intent to confirmation, across web and embedded surfaces.
Establish performance baselines and lead structured experimentation to improve completion rates, reduce friction, and increase recurring participation.
Expand Donate into new surfaces
Lead the evolution of Donate beyond the web into Microsoft Teams, Slack, SMS, API-powered integrations, and emerging AI-driven commerce contexts.
Partner with engineering and architecture to enable reusable, surface-agnostic commerce capabilities.
Drive growth through disciplined experimentation
Define hypotheses, design experiments, and use data to iterate on checkout flows, payment interactions, messaging, and post-transaction engagement.
Introduce best-in-class growth and conversion practices drawn from consumer-grade commerce environments.
Elevate commerce rigor across the organization
Raise the bar on instrumentation, experimentation, and performance accountability.
Establish clear KPIs and reporting that connect checkout performance to broader business impact.
Partner across impact products
Collaborate with Volunteer, Employee Resource Groups, Challenges, Campaigns, and Incentives teams to ensure Donate functions as a unified transaction layer across the ecosystem.
Enable consistent and scalable commerce capabilities that support multiple product experiences.
Leverage AI to accelerate product development
Apply AI tools and AI-augmented workflows to discovery, specification, experimentation design, and documentation.
Contribute to evolving modern product development practices that increase velocity without sacrificing rigor.
Manage the full lifecycle
Launch new commerce capabilities, optimize and scale them, and thoughtfully sunset legacy flows when appropriate.