Senior Product Manager
About The Position
As Senior Product Manager on the Product & Innovation team, you will execute on a technology-forward roadmap that deploys solutions directly into our clients’ RCM operations. The work you do will empower our associates to work smarter, improve revenue capture for healthcare organizations, and drive meaningful efficiency gains at scale. Reporting to the AVP of Product & Innovation, you will serve as the connective tissue between operations, engineering, and global product team members. You will own requirement discovery, documentation, and refinement through the full development lifecycle, and you will stay close to deployed technology to ensure it continues to perform.
Requirements
- 3+ years of professional experience in healthcare RCM consulting, product management, healthcare RCM technology implementation, or a closely related field.
- Demonstrated ability to translate complex operational processes into structured technology requirements.
- Experience working in or closely with agile engineering teams
- Strong written and verbal communication skills; ability to synthesize information and communicate clearly across operational, technical, and executive audiences.
- Ability to work independently with general oversight in a fast-paced, high-ambiguity environment.
- Bachelor’s degree or higher.
Nice To Haves
- Strong working knowledge of healthcare revenue cycle operations, with particular depth in back-end insurance billing and follow-up processes.
- Hands-on experience with Aha or similar product management / roadmap tools.
- Familiarity with Azure DevOps or comparable agile project management platforms.
- Working knowledge of SQL; ability to write basic queries independently.
- Experience deploying rules-based automation, AI, or LLM-powered solutions in an operational context.
- Background at a healthcare RCM technology company or as a product manager supporting RCM operations.
- Consulting or advisory experience in healthcare technology or RCM.
- Experience managing distributed or global product team members.
Responsibilities
- Translate operational needs into technology requirements.
- Lead discovery sessions with operations teams to understand how associates work, define what technology solutions need to accomplish, and document requirements that engineering can build against.
- Shepherd solutions from build through deployment.
- Maintain alignment with engineering on priorities, coordinate testing with operations, and ensure feedback is captured and incorporated — delivering solutions that perform in a live operational environment.
- Maintain roadmap accuracy and transparency.
- Ensure development timelines, KPIs, and feature documentation reflect current reality and keep stakeholders informed and aligned.
- Coordinate and manage work across a distributed global product team.
- Effectively delegate, review, and maintain accountability for work completed by global product team members to keep delivery on track.
Benefits
- healthcare
- time off
- retirement
- well-being programs
- professional development
- professional certification relevant to their field
- tuition reimbursement
- quarterly and annual incentive programs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
