Senior Product Manager
About The Position
Bettermode is a customer community platform that companies use to build branded community sites (forums, Q&A, knowledge bases, product feedback boards) that connect to their product, help centre, and CRM. Our customers use those communities to deflect support tickets, retain users, and pull product signal straight from the people using their product. Top companies run on Bettermode today, including enterprises like Lenovo and Mercedes-Benz, and developer platforms like Webflow and Xano. We're backed by top investors and are rebuilding the category around AI, augmenting community operations with agents and turning community data into an intelligence layer. This role is for a Senior Product Manager who combines strong product craft with technical fluency. You will own key areas of our B2B SaaS platform, driving product strategy, roadmap, and delivery for customer-facing features. You will also help design and adopt AI-powered tools to advance our product and increase the productivity of our product organization. You thrive in ambiguity, partner closely with engineering and design, and understand how to leverage AI to work smarter. You're comfortable getting hands-on with data and tooling to move products forward.
Requirements
- 5+ years of experience in product management at B2B SaaS companies, with a track record of shipping customer-facing products.
- Solid technical fluency. You can read code, understand system architecture, and work effectively with engineering teams.
- Familiarity with AI technologies, including building or using applications with LLMs, prompt engineering, and RAG concepts.
- Proven ability to ship products end-to-end, from strategy and discovery through launch and iteration.
- Excellent communication and collaboration skills across engineering, design, and business stakeholders.
- Data fluency: Comfortable with SQL, analytics tools, and using data to drive product decisions.
- Bias for action and entrepreneurial mindset, with ability to build in ambiguous, fast-paced environments.
Nice To Haves
- Hands-on experience with Claude Code and/or Cursor, custom agents, or workflow automation tools (Zapier, Make).
- Portfolio of AI projects or side projects demonstrating technical depth.
- Experience contributing to internal tools or platform products that improved team productivity.
Responsibilities
- Own and drive the roadmap for key product areas within our B2B SaaS platform, with a focus on features that deliver measurable customer value.
- Define product strategy and specifications in collaboration with engineering, design, and GTM teams.
- Launch features, measure impact, and continuously improve based on customer feedback and usage data.
- Conduct user research, competitive analysis, and data analysis to inform product decisions and prioritization.
- Work cross-functionally with engineering, design, marketing, sales, and customer success to ensure successful product delivery and adoption.
- Adopt and help shape internal AI-powered tools that automate and enhance product management workflows, including AI-Assisted Product Development, Automated Market & User Insights, and Intelligent Workflow Automation.
Benefits
- Location-based, competitive compensation with annual reviews.
- Comprehensive Canadian health benefits (dental and vision included) from day one.
- Unlimited paid vacation days.
- Paid parental leave.
- Bereavement leave.
- Provided equipment or option to use your own device with a Device Upgrade Policy (interest-free hardware stipend).
- Monthly Tech & Appreciation Stipend.
- Access to downtown Toronto office with free shuttle, snacks, coffee, video games, and board games.
- Globally diverse and collaborative team environment with resources for success.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
