Senior Product Manager
About The Position
Maple’s purpose is to meet the world's healthcare needs. We’re Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we’re proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what’s possible every day. Bold minds. Big impact. A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you’ll do work that changes lives—including your own. As we continue to scale the delivery of care to Maple members, we’re looking for a Senior Product Manager to lead Maple’s provider experience and the product work that supports our Clinical and Customer Support Operations teams. In this role, you’ll own the strategy, roadmap, and outcomes for this portfolio and lead it from discovery through launch and iteration. You’ll get close to complex provider and operational workflows, use data, research and AI to make ideas tangible faster, and partner with your squad, providers, and clinical operation leaders to turn the most valuable problems into simple, scalable product experiences, including spotting where AI can create meaningful value for providers, patients, and our operational teams.
Requirements
- 5+ years of product management experience in a software environment.
- Experience leading a cross-functional product squad and taking products or meaningful features from discovery through launch and iteration.
- Strong strategic thinking, prioritization, problem-solving, and product judgment, paired with the ability to execute.
- The ability to use data, research, and customer insight to define outcomes and make product decisions.
- Strong communication and stakeholder management skills, with the ability to create alignment across different teams.
- Comfort working through ambiguity, complex workflows, and competing priorities.
- A builder mentality and a keen interest in AI. You’re comfortable moving from strategy to hands-on problem-solving, experimenting with AI directly, and using good judgment about where it can create value.
- A collaborative, resilient, and low-ego approach, with the ability to influence without relying on authority.
Nice To Haves
- Experience in healthcare or another regulated industry
- Provider or operational products
- Complex platforms or integrations
- Building and launching AI-enabled products
Responsibilities
- Own the product strategy, roadmap, and outcomes for provider experience and clinical operations, with a focus on better care delivery and more effective, scalable operations.
- Develop a deep understanding of providers and internal operational teams through research, data, workflow observation, and close partnership.
- Lead initiatives from discovery through launch, measurement, and iteration, using data, feedback, and business context to make sure the squad is solving the right problems and delivering real value.
- Bring a builder mentality to the work: get close to the details, use AI and other tools to make ideas tangible, and help the squad move quickly from a problem to a testable solution.
- Translate complex clinical, operational, technical, and regulatory needs into clear product direction and scalable workflows.
- Partner closely with engineering and design to shape solutions, make thoughtful trade-offs, and deliver simple, high-quality experiences.
- Identify and validate where AI can meaningfully improve provider or clinical workflows, balancing user value, safety, feasibility, and business impact.
- Create alignment across Clinical, Clinical, Customer Support, Product, Engineering, Data, and other partners, surfacing risks, dependencies, and changes early.
Benefits
- 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family
- Comprehensive health coverage: Medical, dental and life insurance
- Health spending account
- Flex benefits: An annual budget for professional development, wellness expenses or retirement savings
- 10 dedicated Health days
- Destination days: Work from anywhere internationally for up to five days per year
- Group retirement savings plan
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
