Senior Product Manager

Serhant

18d•$170,000•Remote

About The Position

SERHANT. is seeking a strategic and execution-oriented Product Manager to lead the evolution of internal and agent-facing technology platforms that power operational efficiency, advisor workflows, onboarding, automation, and service delivery across the organization. Reporting directly to the Director of S.MPLE, this role will own product strategy from discovery through launch and iteration, partnering closely with engineering, design, operations, and brokerage stakeholders to identify high-impact opportunities and deliver scalable solutions. The ideal candidate combines strong product intuition, technical fluency, operational thinking, and a deep understanding of how to translate complex business challenges into simple, effective user experiences. This individual should be comfortable operating in fast-moving environments, balancing long-term product vision with day-to-day execution, and making informed prioritization decisions across competing initiatives. This is a highly cross-functional role suited for someone who thrives in ambiguity, takes ownership, and can independently drive products from concept to adoption.

Requirements

5–8+ years of product management experience in technology, SaaS, operational platforms, or workflow-driven environments
Proven experience owning products from concept through launch and iteration
Strong understanding of Agile product development methodologies and cross-functional delivery processes
Experience working closely with engineering teams on technical product implementation
Experience with product analytics and reporting tools such as PostHog, Amplitude, Mixpanel, Metabase, or similar platforms
Ability to synthesize business needs, operational workflows, and user feedback into scalable product solutions
Strong prioritization and decision-making capabilities in fast-paced environments
Excellent communication and stakeholder management skills
Comfortable working with ambiguity and evolving business priorities
Understanding of AI technologies, automation workflows, and modern software systems preferred
Experience in real estate, marketplace businesses, operational tooling, or service-based platforms is a plus
User empathy: Ability to translate quantitative data into qualitative user insights
Leadership: Ability to influence through data-backed recommendations
Communication: Skill in presenting complex data insights to diverse audiences
Analytical Thinking: Experience with product analytics tools and statistical methods

Nice To Haves

Understanding of AI technologies, automation workflows, and modern software systems
Experience in real estate, marketplace businesses, operational tooling, or service-based platforms

Responsibilities

Define and maintain product roadmaps aligned with business priorities, operational goals, and user needs
Partner with leadership to identify opportunities that improve efficiency, scalability, adoption, and user experience across internal platforms
Own the full product lifecycle from discovery and requirements gathering through launch, iteration, and optimization
Balance short-term execution needs with long-term product strategy and platform scalability
Establish and monitor product success metrics tied to adoption, operational impact, and workflow efficiency
Conduct user interviews, workflow analysis, and stakeholder discovery sessions to identify pain points and product opportunities
Translate operational challenges and business objectives into clear product
Prioritize initiatives based on business impact, user value, technical feasibility, and organizational goals
Develop detailed user stories, acceptance criteria, and functional specifications for engineering teams
Validate product ideas through testing, experimentation, analytics, and user feedback before broader implementation
Serve as the primary liaison between business stakeholders, engineering teams, automation teams, and design partners
Lead sprint planning, backlog prioritization, and release coordination in partnership with engineering leadership
Remove blockers, facilitate decision-making, and ensure teams remain focused on high-impact deliverables
Communicate product priorities, timelines, tradeoffs, and updates clearly to both technical and non-technical stakeholders
Champion intuitive, user-centered product experiences that simplify workflows and improve advisor productivity
Identify inefficiencies within operational processes and collaborate with teams to implement scalable solutions
Monitor feature adoption, user behavior, and workflow performance to inform future product improvements
Identify opportunities to leverage AI and automation to improve operational efficiency and reduce manual work
Partner with engineering teams to evaluate, test, and implement AI-driven product features and workflows
Assess emerging technologies and tools for their practical business applications and long-term scalability
Support experimentation initiatives focused on improving productivity, service delivery, and user experience
Use product analytics, experimentation, and user insights to inform prioritization and product decisions
Define KPIs and reporting frameworks that measure feature effectiveness, adoption, and operational impact
Partner with technical teams to ensure proper event tracking, analytics instrumentation, and reporting visibility
Conduct analysis on user behavior, workflow trends, and feature performance to guide ongoing product strategy