Senior Product Manager - UMS Warehouse Systems - Troy MI

365 Retail Markets•Troy, MI

56d•Onsite

About The Position

365 Retail Markets is a global provider of unattended retail technology, delivering smart self-service solutions. The company's platform supports various retail spaces with a comprehensive suite of solutions for micro markets, vending, catering, and dining. This position is within the Product Department for 365 UMS Warehouse Automation, a company specializing in warehouse automation and logistics software, including order picking, inventory management, and fulfillment optimization. The Senior Product Manager will lead day-to-day operations for a component of the product portfolio, supporting strategic planning, overseeing Key Performance Indicators (KPIs), and acting as a liaison between the Technology team and assigned business areas. The role requires familiarity with the assigned business area's issues, objectives, and strategies.

Requirements

Bachelor's degree (B.A.) in Business, Supply Chain Management, or a related area.
A minimum of 5-6 years of related experience and/or training.
Strong background in software life cycles and SaaS product development.
Experience working with warehouse operations, order fulfillment systems, or inventory management software is a significant advantage.
Strong research and analysis skills.
Excellent organizational skills and the ability to manage competing priorities.
Self-managed, self-starter able to work in a rapidly changing environment, with the ability to deal effectively with ambiguity, learn new tasks independently, make decisions, and take action.
Able to interface and maintain effective relationships with all departments, business partners, and employees in a team-oriented environment with a customer-service orientation.
Adaptive style that supports and promotes collaboration, teamwork, and innovation, and an ability to act and react swiftly to continuous change.
Thinks critically about existing processes and opportunities, generates bold, creative ideas, and exhibits problem solving, process improvement, analysis, and quick decision making.

Nice To Haves

Master's degree (M.A.) preferred.
Experience with warehouse management systems (WMS), logistics software, or supply chain technology solutions is highly preferred.
Candidates with innovative approaches from industries outside vending and unattended retail are strongly encouraged to apply; industry experience is not required.

Responsibilities

Lead the design, development, and deployment of changes to existing products and new products or services as assigned, including detailed governance and engagement in the design-to-deploy process.
Assess marketing opportunities within warehouse operations and logistics sectors, identify target markets, develop market access strategies, enhance existing product value, promote new product development, and capture new projects.
Contribute to the innovation and product improvement life cycle, including owning the business case and launch of product improvements.
Act as a liaison to Sales and Marketing teams, providing product knowledge support.
Lead industry event planning initiatives to position 365 UMS Warehouse Automation as a leader in warehouse automation and logistics innovation for assigned products/services.
Manage and communicate sales information and product changes internally and externally.
Communicate expectations and provide necessary materials and training to Support team resources managing post-sales customer service.
Oversee execution of mid-office operations, design appropriate KPIs, and manage the business according to approved KPIs.
Regularly perform pricing and competitive analysis by customer channel and recommend strategies to improve market position, quality, or reduce costs.
Establish and maintain relationships with business partners to facilitate business execution.
Other duties as assigned by the Director of Product or Leadership.