Senior Product Manager - Information Technology (On-Site)

The Venetian Las Vegas•Las Vegas, NV

24d•Onsite

About The Position

The primary responsibility of the Senior Product Manager is to oversee the product planning and execution throughout the product lifecycle, including: gathering and prioritizing product and customer requirements, defining the product vision, and working closely with the Business Partner to ensure revenue and customer satisfaction goals are met. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

Requirements

21 years of age.
Proof of authorization/eligibility to work in the United States.
Bachelor's degree in computer science, system analysis or a related study, or equivalent experience
Must be able to obtain and maintain a valid Nevada Gaming Control Board registration, and any other certification or license, as required by law or policy.
5+ years of product management experience
Strong ability to influence cross-functional teams without formal authority
Minimum of five years of Product Management experience in IT, with a deep knowledge in a minimum of two of the following technical disciplines: application development, operations, business process management, business analysis, business relationship management
Exposure to multiple, diverse technical configurations, technologies and processing environments
Have interpersonal skills with focused attention to guest needs to deal effectively with all business contacts.
Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
Excellent interpersonal skills in areas such as teamwork, facilitation and negotiation
Excellent analytical and technical skills
Excellent planning and organizational skills
Ability to understand the long-term ("big picture") and short-term perspectives of situations
Knowledge of information principles and processes
Basic knowledge of financial models and budgeting
Understanding of the political climate of the enterprise, and how to respond to political challenges
Maintains a professional, neat and well-groomed appearance adhering to The Venetian Resort's appearance standards
Maintains consistent adherence to The Venetian Casino Resorts Unmatched Guest Service Standards
Ability to communicate clearly and effectively in English, both in spoken and written form.
Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
Must be able to work varied shifts, including nights, weekends and holidays.

Responsibilities

Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task, and workflow analysis.
Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
Successfully engage in multiple initiatives simultaneously.
Work independently with Business Partners and Vendors to define concepts.
Drive and challenge business units on their assumptions of how they will successfully execute their plans.
Serves as the conduit between the business community (internal and external partners) and the software development team or vendor through which requirements flow.
Develop requirements specifications according to standard templates, using natural language.
Collaborate with developers, vendors, and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
Be the liaison between the business, technology teams and support teams.
Develop and manage specific budget and technology roadmaps for their LOB technology investments including the development and presentation of business cases for their LOB to the capital committee.
Effectively market technology solutions within their business area and promote IT’s adoption and implementation of the solution.
Manage risk associated with change impacting their area of responsibility.
Handle customer complaints and address underlying cause (people, process, and technology).
Run beta and pilot programs with early-stage products and samples.
Be an expert with respect to your product vertical.
Identify and present innovative and creative product solutions.
Display a high level of critical thinking in cross-functional process analysis and problem resolution for new and existing products.
Communicate with their Business Partners through regularly scheduled status reports and operational reviews.
Manage business relationship, set expectations, develop and negotiate service level agreements, and drive continual service improvement.
Lead the development, approval, training, and communication of new products/product changes and their associated customer, operational, system, & process impacts to the various internal organizations.
Utilize your experience in using enterprise-wide requirements definition and management systems and methodologies required.
Safety is an essential function of this job.
Consistent and regular attendance is an essential function of this job.
Performs other related duties as assigned.