Senior Product Manager, Graykey

Magnet Forensics•Waterloo, ON

15d•$145,000 - $195,000•Hybrid

About The Position

Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries. Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security. With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You’ll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity. We are looking for an experienced and impact-driven Senior Product Manager to play a key role in the strategy, roadmap, and lifecycle of Graykey. Graykey is one of our most strategic and differentiated product lines that sits at the intersection of hardware, software, and digital forensic workflows. Reporting to the Director, Product Management, this role is responsible for translating customer and business needs into a clear product vision and executable plans, while partnering closely with Software Engineering, Marketing, Sales, Hardware, and Customer Success. This role is well-suited to someone who thrives in highly complex, mission-critical environments and is comfortable navigating tightly coupled hardware/software systems, evolving platform integrations, and customer-driven innovation. You will act as a strong advocate for customer needs, balancing technical feasibility, scalability, cost, and time to market in partnership with cross-functional teams.

Requirements

5+ years of experience in a Product Management role with significant ownership of complex products, ideally spanning software and hardware systems
Demonstrated customer empathy – recognizing and caring genuinely about the motivations, challenges and frustrations of our customers and advocating for solutions to resolve them
Strong interpersonal communications skills - comfortable with presenting to customers, executive level stakeholders and other internal audiences
Strong collaboration, critical thinking, and problem-solving skills with the ability to influence at all levels and create trust and strong relationships
Bachelor’s Degree or College Diploma in a Technology Related Program, or equivalent practical experience

Nice To Haves

Experience working on hardware products, particularly those tightly integrated with software
Prior experience in the Digital Forensics industry, Cybersecurity, or Law Enforcement

Responsibilities

Partner with engineering and design to build products that make a real difference in people’s lives by helping uncover the truth and protect the innocent
Collaborate on a highly visible product line with key business stakeholders including Executive Leadership, Sales, Marketing, Operations and Engineering to help shape the vision for the product
Meet with Law Enforcement, Public Sector and Private Sector Leaders and customers in the Digital Forensics and Investigations domains to inform prioritization and product decisions
Support go-to-market activities including positioning, pricing, launch readiness, and sales enablement
Drive product integration efforts across Magnet Forensics’ ecosystem, ensuring Graykey delivers seamless value as part of a larger platform experience
Support go-to-market activities including positioning, pricing, launch readiness, and sales enablement
Become a subject-matter expert in mobile device acquisition, extraction workflows, and the Graykey product domain
Contribute to the Graykey product vision, strategy, and commercialization grounded in an extensive knowledge of our customers’ needs and competitors
Fully understand market problems and use cases by gathering feedback from product stakeholders (i.e. Customers, Users, Internal Stakeholders) and observing market dynamics - always seeking to fully comprehend the core underlying pain or challenge
Leverage deep business acumen to inform product decisions, ensuring Graykey investments maximize both customer impact and long term business value
Define clear customer and business outcomes, and be able to translate those into software deliverables and requirements, and drive them to delivery with cross-functional teams
Contribute to long time portfolio and platform strategy where Graykey is a critical differentiator