Senior Product Manager

Drips • Cleveland, OH

28d • Remote

About The Position

Drips is a conversational AI platform that helps enterprise brands and their partners have smarter, more human conversations with customers, at scale. We operate at the intersection of AI, messaging, and revenue-generating outcomes for some of the largest companies in the country.

We are hiring a dynamic Senior Product Manager to join our Product team. This is an individual contributor role, reporting directly to the VP of Product & Engineering, and you will work across every department, including Engineering, Operations, Customer Success, Sales, Data Analytics, and AI/ML.

This is a fully remote role, working with fully remote teams. Leading and influencing across departments in a distributed environment is a key experience to success in this role.

Requirements

• 7+ years of product management experience in B2B SaaS or high-growth startup environments
• Proven track record in delivery-heavy roles where you shipped product, not just planned it
• Hands-on experience with AI/ML products, conversational AI, NLP, or messaging platforms
• API and integration fluency, you understand how systems connect and can own the details
• SQL proficiency, you’re comfortable pulling your own data rather than waiting on analysts
• An AI-first way of working, you use AI tooling to accelerate your own output without sacrificing quality or judgment, and you actively evolve your workflows and tools as your needs change
• Demonstrated ability to manage external vendor and partner relationships end-to-end
• Strong written communication, your specs and updates are clear the first time
• Proven success leading cross-functional work in a fully remote, distributed organization, building alignment across departments without relying on in-person proximity

Nice To Haves

• Prior experience in a product-adjacent role, including engineering, implementation, sales, or customer success
• Enough technical fluency to read and reason about code in an AI-assisted development environment, so you can ask sharper questions and pressure-test scope with Engineering
• Interest in prototyping directly to validate an idea or communicate intent faster than a spec can. This is a product role, not an engineering role, you will not be assigned production development work or carry engineering deliverables
• Background spanning both enterprise and startup contexts
• Experience building product for enterprise healthcare, particularly with insurance payers, and familiarity with the compliance and regulatory constraints that come with it

Responsibilities

• End-to-end delivery of product initiatives across multiple domains simultaneously
• Writing clear, detailed PRDs and functional specs independently, utilizing AI-first workflows at every step along the way
• Customer and stakeholder discovery, translating messy real-world requirements into scoped, buildable features
• Owning relationships with external vendors and integration partners from evaluation through go-live
• Regular communication with exec leadership, including presenting roadmap and status updates with confidence and precision
• Working hands-on with AI and automation tooling to shape, validate, and accelerate product decisions, including defining requirements for LLM-based features and continually evolving your own workflows and tools to fit the problem in front of you
• Querying and evaluating data directly to inform decisions and validate outcomes
• Gaining consensus across Engineering, Customer Success, Sales, and AI/ML without losing momentum

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed