Senior Product Manager

First Citizens Bank•Boston, MA

2d•Remote

About The Position

At First Citizens Bank, we believe meaningful careers are built through meaningful relationships. For more than 125 years, we've supported our clients, communities and colleagues through a culture rooted in connection, collaboration and long-term success. The Enterprise Marketing team is seeking a Senior Product Manager, Marcom Central responsible for the strategy, governance, adoption, and continuous improvement of the Marcom Central platform. This position is accountable for maximizing the value of the platform through effective product management, stakeholder engagement, platform optimization, and roadmap execution. Reporting to the Marketing Risk Governance and Tools leader, this role serves as the business owner for Marcom Central platform capabilities, related assets, and print fulfillment.

Requirements

7-10 years of experience in product management, marketing operations, DAM, content management, or marketing technology.
Experience managing enterprise software or marketing platforms.
Strong analytical, communication, and stakeholder management skills.
Ability to influence and build consensus across large organizations.
Experience with Marcom Central or similar DAM/MRM platforms.
Experience in financial services or other regulated industries.
Experience supporting print-on-demand and collateral fulfillment workflows.

Nice To Haves

MBA, Master's degree, or Product Management certification preferred.

Responsibilities

Lead all phases of the Marcom Central product lifecycle, including strategy, planning, design, development, implementation, and optimization.
Define and maintain the product roadmap aligned with business objectives.
Develop business requirements, user stories, and functional specifications.
Serve as the primary business owner and subject matter expert for Marcom Central.
Manage platform governance, taxonomy standards, metadata frameworks, user permissions, and asset lifecycle processes.
Evaluate market trends, marketing technology innovations, and customer needs to inform product strategy.
Monitor platform utilization and user engagement metrics to drive continuous improvement.
Partner with stakeholders across Marketing, Sales, Compliance, Legal, Technology, and Operations.
Lead training, change management, and user adoption initiatives.
In partnership with Marketing Risk Governance, establish governance standards and operating procedures for Marcom Central digital assets and platform administration.
Maintain Marcom Central asset governance processes, audits, metadata management, and lifecycle controls.
Manage vendor relationships and coordinate issue resolution.
Develop reporting and analytics to measure adoption, usage, and business value.
Facilitate cross-functional meetings and communicate roadmap progress to leadership.