Senior Product Manager

First American Payments Systems•Atlanta, GA

About The Position

The Senior Manager, Product owns end-to-end accountability for AI Center of Excellence, overseeing that AI based product and solution delivers value to customers and is a viable business model. They are responsible for executing on the overall AI product strategy, roadmap, backlog and financials, driving performance against KPIs (financial and non-financial). They balance investments (money, time, people) in short‐term tactical product improvements with long‐term product investments to maximize ROI. They provide clear guidance to product management and development teams on customer needs and expected outcomes. They engage with other key stakeholders across the business to ensure product success.

Requirements

5 plus years of experience as an Associate Product Manager or similar role
3 years experience in people management
Must be 18 years of age or older

Nice To Haves

Experience in product lifecycle management
Familiarity with Agile framework
Knowledge of project management tools, like Jira
Experience in analyzing and interpreting complex data.
Working knowledge of product data systems and fulfillment operations.
Working knowledge with General Purpose AI Tools like CoPilot, ChatGPT, Claude, Gemini and their usage for Product Management.
Versed in lean/agile methodologies that maximize the flow of value
Product management experience with a Center of Excellence Team, preferred.
Expertise in working with a multi-disciplinary team on customer-focused products and services that deliver valuable outcomes.
Significant Payment industry knowledge and expertise within B2B Payments & Payment Processing are essential.
Proven ability to prioritize competing demands and obtain buy-in from stakeholders.
Practices lean agile and design thinking principles led/facilitated workshops to cultivate the ideation.
Ability to leverage data to make decisions about product features/attributes/components
Excellent at leading change and inspiring others to change behaviors
A strong influencer in continuous learning and innovation culture.
Keen ability to assess product design quality, creativity, and innovation.
Strong communication, decision making, relationship-building skills.
Self-starter, leadership skills, data analysis, product lifecycle mgmt, process improvement, project management.

Responsibilities

Execute product vision and strategy including the product goals/objectives, target market, product differentiation, positioning, and the plans to grow market share over its lifecycle
Develop and manage the product roadmap
Evaluate product performance and solicit feedback, integrating the voice of the customer into the product, includes gathering and presenting customer insights from research
Engages regularly with the Product Development team to guide the PD team and make sure business needs are being conveyed/met; including managing the product backlog
Oversee the product P&L to hit revenue, EBITDA, and/or other targets against budget
Run Product Management function for AI Center of Excellence managing and prioritizing AI use case needs coming from various Business Units and Functional Units within the organization.