Senior Product Manager

Caribou FinancialChicago, AZ
Remote

About The Position

Caribou is seeking a Senior Product Manager with a strong background in internal-facing tools and automation. You'll own agent-facing experiences and workflows, driving measurable improvements in bottom of funnel conversion and agent efficiency by taking an AI-first approach. The ideal candidate thrives at the intersection of product strategy, user experience, AI and data-driven growth.

Requirements

  • 5+ years in product management (or related roles), with a focus on agent-facing products and/or Sales & Operations enablement.
  • Hands-on with tools like Looker, BigQuery; confident in setting test metrics and reading results.
  • Clear perspective on operational UX and workflow efficiency; can articulate why an interaction works for both users and the business.
  • Strong partnership skills with Design, Research, Engineering, and business stakeholders; comfortable working within design systems.
  • Familiarity with AI/ML systems and API integrations; comfortable going deep on implementation details with engineering.
  • Able to build and maintain a roadmap that solves real business needs; understands tradeoffs across conversion, cost, and customer experience.
  • Skilled at writing clear specs; adept at driving alignment through both verbal and written communication.

Nice To Haves

  • Advanced degree a plus.

Responsibilities

  • Own and evolve Caribou’s agent-facing tooling experiences, from discovery to launch to iteration.
  • Drive bottom of funnel conversion and agent efficiency by improving agent workflows and introducing AI and automation for Sales & Operations.
  • Partner with Design and Engineering to deliver high-quality, intuitive user experiences for internal users.
  • Use data and experimentation to drive decisions, size impact, and optimize key user flows.
  • Translate both customer and agent insights into product decisions via lightweight research, interviews, and usability tests.
  • Partner with Analytics and Sales & Operations to size opportunities and validate outcomes.
  • Balance speed and quality by prioritizing scope while maintaining design and performance excellence.

Benefits

  • Competitive compensation: $151k - $189k
  • Eligible for annual performance based bonus
  • Equity options
  • 401(k) savings program
  • Generous paid time off including: Flexible Time Off (FTO) for all employees and 100% paid parental leave for all parents.
  • Robust wellness benefits including company-paid plans for health, dental, vision, mental health, disability and basic life insurance.
  • Optional benefits to suit your individual circumstances such as HSAs, FSAs, supplemental life and medical insurance, and pet insurance.
  • Up to $1,000 per year for eligible professional development expenses.
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