Senior Product Manager

Caribou Financial • Chicago, AZ

8d • Remote

About The Position

Caribou is seeking a Senior Product Manager with a strong background in internal-facing tools and automation. You'll own agent-facing experiences and workflows, driving measurable improvements in bottom of funnel conversion and agent efficiency by taking an AI-first approach. The ideal candidate thrives at the intersection of product strategy, user experience, AI and data-driven growth.

Requirements

• 5+ years in product management (or related roles), with a focus on agent-facing products and/or Sales & Operations enablement.
• Hands-on with tools like Looker, BigQuery; confident in setting test metrics and reading results.
• Clear perspective on operational UX and workflow efficiency; can articulate why an interaction works for both users and the business.
• Strong partnership skills with Design, Research, Engineering, and business stakeholders; comfortable working within design systems.
• Familiarity with AI/ML systems and API integrations; comfortable going deep on implementation details with engineering.
• Able to build and maintain a roadmap that solves real business needs; understands tradeoffs across conversion, cost, and customer experience.
• Skilled at writing clear specs; adept at driving alignment through both verbal and written communication.

Nice To Haves

• Advanced degree a plus.

Responsibilities

• Own and evolve Caribou’s agent-facing tooling experiences, from discovery to launch to iteration.
• Drive bottom of funnel conversion and agent efficiency by improving agent workflows and introducing AI and automation for Sales & Operations.
• Partner with Design and Engineering to deliver high-quality, intuitive user experiences for internal users.
• Use data and experimentation to drive decisions, size impact, and optimize key user flows.
• Translate both customer and agent insights into product decisions via lightweight research, interviews, and usability tests.
• Partner with Analytics and Sales & Operations to size opportunities and validate outcomes.
• Balance speed and quality by prioritizing scope while maintaining design and performance excellence.

Benefits

• Competitive compensation: $151k - $189k
• Eligible for annual performance based bonus
• Equity options
• 401(k) savings program
• Generous paid time off including: Flexible Time Off (FTO) for all employees and 100% paid parental leave for all parents.
• Robust wellness benefits including company-paid plans for health, dental, vision, mental health, disability and basic life insurance.
• Optional benefits to suit your individual circumstances such as HSAs, FSAs, supplemental life and medical insurance, and pet insurance.
• Up to $1,000 per year for eligible professional development expenses.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior