Senior Product Manager, Agent CRM
About The Position
Follow Up Boss (FUB), part of Zillow, is a CRM and operating system for real estate teams. The Senior Product Manager will own a core area of the product end to end, focusing on workflows teams use to manage leads, stay in touch with clients, and grow their businesses. The role involves working directly with customers and helping shape how AI capabilities appear in the CRM. The product manager will set strategy, roadmap, goals, and success measures for their area; learn from agents and team leaders; and turn customer insights into clear problems and priorities. They will use AI in collaboration with engineering, design, and data science partners to develop prototypes and ship product in small, frequent increments. They will also partner with marketing, sales, support, and customer success on launches, then follow up with customers to evaluate results and identify next steps. This is a remote role. Employees work from a physical location of their choice that must be identified to the Company. U.S. employees may live in any of the 50 states, with limited exceptions. The role offers a location-dependent base salary range and is eligible for equity awards based on factors including experience, performance, and location.
Requirements
- At least 5 years of product management experience, or equivalent experience.
- A track record of owning a product area end to end and shipping work that improved customer and business outcomes.
- Technical ability to work closely with engineers on AI systems and the data behind them.
- Demonstrated use of AI in work, with an example of something built, automated, or prototyped independently in the last year.
- Strong data skills, including forming hypotheses, testing them through data, research, and experiments, and acting on findings.
- Customer-focused approach and enthusiasm for talking with users and understanding how they work.
- Clear writing, a bias for action, and sound judgment in balancing speed with long-term quality.
Nice To Haves
- Experience with B2B SaaS, CRM, workflow, or data-heavy products.
Responsibilities
- Own a core area of the Follow Up Boss product end to end.
- Set the strategy, roadmap, and goals for the product area, and define how success will be measured.
- Spend time with agents and team leaders to understand their work and translate findings into clear problems and priorities.
- Use AI with engineering, design, and data science partners to move from shared prototypes to shipped product in small, frequent increments.
- Partner with marketing, sales, support, and customer success on product launches.
- Speak with agents after launches to learn what worked and determine what to do next.
Benefits
- Equity awards, with amounts based on factors such as experience, performance, and location.
- Flexible work location through the company's distributed-work approach.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
