Senior Product Manager

Daxko•Remote - US,

29d•Remote

About The Position

The Senior Product Manager is the leader and end-to-end owner for a product line within our portfolio of fitness and health club management solutions, dedicated to driving its profitable growth with a metrics-driven mindset. This role is responsible for driving the overall product vision and market strategy, business cases, roadmap, and the achievement of financial and customer experience goals. You are the market, customer, and product expert to the rest of the organization for your product’s segment. As the leader for your product line, you will develop and execute the commercialization strategy across functions for the products with responsibility for bookings, revenue, and margin. This includes ensuring that all departments are prepared for successful product launches and go-to-market execution. This role owns a product serving customers across multiple countries and international regions. The successful candidate must be comfortable navigating the complexity of international franchise operations. You are also responsible for the overall product life cycle which includes gathering and prioritizing market requirements, determining the right mix of product initiatives that will maximize portfolio ROI, working with the development team on the delivery of capabilities, and confirming that the result meets the specified requirements and objectives. The successful candidate has a blend of visionary and analytical skills, can account for every dollar we invest in products, how it benefits the customer and creates value, and how/when we make a return on investment.

Requirements

Bachelor’s degree in Business Administration, Marketing, Engineering or in a related field, OR equivalent experience
6+ years of experience in B2B software Product Management, Marketing or in a related area with commercial responsibilities
Strong verbal and written communication and presentation skills, with the ability to effectively communicate at all levels of the organization
Pragmatic Marketing certified or related product management certification
Strong strategic development mindset
Ability to travel up to 25%, including international travel

Nice To Haves

Experience working in or with fitness, health club, or wellness software markets
Experience in international product management, including go-to-market in non-US markets
Experience with franchise business models as well as enterprise, multi-location operators
Familiarity with multi-currency billing, localization, or regional regulatory compliance in a B2B SaaS context
Master’s degree in a related field
8+ years of experience in B2B software Product Management, Marketing or in a related area with commercial responsibilities

Responsibilities

Manage the business metrics of the product line (bookings, revenue, margin, gross retention), providing recommendations to improve the commercial performance of our products and ensure financial goals are met
Extract maximum commercial value from the product line through packaging, pricing, and new feature development
Drive highly effective customer experience as measured by NPS, understanding and improving the end-to-end customer journey
Provide ongoing market analysis and action plans by tracking the market and competitive dynamics for the product line
Identify customer and market requirements through market analysis, win/loss calls, and voice-of-customer (VOC) interviews
Drive delivery of market and customer requirements, including definition, prioritization, trade-offs, and execution of release goals
Design and drive the product roadmap and portfolio for both short- and long-term growth by collaborating with internal and external stakeholders, including customers, partners, ISVs, Marketing, Sales, and Customer Success
Execute new product launch plans, partnering with Product Marketing and Sales Enablement to provide product education, demonstrations, and expertise to internal and external customers
Be the internal product evangelist and a sought-after internal and external market expert, and ensure that solutions meet user and business requirements
Manage relationships with international franchise operators and vendor partners, ensuring alignment on product strategy and go-to-market execution across time zones and regions
Collaborate cross-functionally to drive multi-currency, multi-language, and regionally-specific compliance and payment requirements across applicable markets
Drive and support ongoing sales and customer education and communication programs to ensure full understanding of product features, benefits and comparisons to competitive products and promote value-based selling propositions