Senior Product Manager

Vivid Seats•Chicago, IL

55d•$115,000 - $150,000•Hybrid

About The Position

Vivid Seats is looking for a Senior Product Manager, Skybox to lead the strategy, roadmap, and execution for Skybox, our point-of-sale and inventory management platform for professional ticket sellers. This role will own key parts of the Skybox experience and will be responsible for delivering meaningful improvements across inventory management, pricing, multi-marketplace distribution, order fulfillment, payments, and reporting. You will sit at the intersection of product, engineering, design, analytics, seller support, marketplace and integration partners, and payments. You will help shape how professional sellers manage their inventory, price and distribute tickets across marketplaces, fulfill orders, and get paid — through a fast, reliable, and trustworthy platform that is one of Vivid Seats. The ideal candidate is a highly analytical, customer-obsessed product leader with experience in B2B SaaS, marketplaces, e-commerce operations, payments, or other workflow-driven platforms built for professional or power users. You are comfortable operating in a fast-paced and dynamic environment, balancing short-term business priorities with long-term product strategy. You are a strong communicator who can align stakeholders, make thoughtful tradeoffs, and drive execution across cross-functional teams. This is a great opportunity for a product manager who wants to own a highly visible, strategically important surface area of the business and drive measurable impact for the company.

Requirements

Proven experience in product management, ideally with ownership of B2B SaaS, marketplace, e-commerce operations, fintech/payments, or other workflow-driven products built for professional or power users.
Experience with inventory management, pricing/dynamic pricing tools, multi-marketplace or multi-channel distribution, order management, or fulfillment systems.
Strong understanding of professional/power-user workflows, customer behavior, platform reliability, experimentation, and B2B product performance.
Ability to develop and communicate product strategy while also rolling up your sleeves to define requirements, write user stories, analyze data, and drive execution.
Strong stakeholder management skills, with the ability to align cross-functional partners, manage competing priorities, and make thoughtful tradeoffs.
Highly analytical mindset with experience using data to identify opportunities, evaluate product performance, and guide decision-making.
Comfort working with analytics, experimentation, and product measurement tools such as dashboards, A/B testing tools, or data visualization tools.
Ability to partner effectively with engineering and design to deliver high-quality platform experiences in an Agile product development environment.
Strong communication skills, with the ability to clearly articulate seller problems, business opportunities, product decisions, roadmap priorities, and performance results.
Comfort operating in ambiguity and moving quickly in a fast-paced, dynamic environment.
Sufficient technical fluency to collaborate with engineering on platform architecture, integrations, marketplace syncing, payments, and implementation tradeoffs.
A customer-first mindset and interest in improving the tools that power professional ticket sellers’ businesses.

Nice To Haves

Experience working on B2B SaaS or platform products used by professional, SMB, or enterprise customers.
Experience in online marketplaces, ticketing, travel, fintech/payments, retail operations, or other multi-sided platform businesses.
Familiarity with inventory or listing management systems, multi-channel/marketplace syncing and broadcasting, or POS/back-office software.
Experience partnering with payments, compliance, or fraud/vetting teams on gated or verified customer access.
Experience with experimentation programs, including test design, hypothesis development, success metrics, readouts, and iteration planning.
Familiarity with pricing or auto-pricing tools, reporting and analytics products, or fulfillment and shipping workflows.
Experience supporting or partnering with third-party integration partners and enterprise or high-volume customers.
Interest in live events, sports, concerts, theater, and helping professional sellers run and grow their ticketing businesses.

Responsibilities

Own the product strategy, roadmap, and prioritization for Skybox, ensuring alignment with company goals and business priorities.
Partner closely with engineering, design, analytics, seller support, marketplace and integration partners, payments, compliance, and other stakeholders to identify opportunities, define requirements, and deliver high-impact product experiences.
Drive improvements across the seller workflow, including inventory management, pricing multi-marketplace broadcasting, order management, invoicing, fulfillment and shipping, and reporting and analytics.
Collaborate with marketplace and integration partners to expand and strengthen distribution channels, marketplace syncing, and broadcasting reliability.
Use data, experimentation, seller feedback, competitive research, and business context to identify opportunities and make prioritization decisions.
Define success metrics for Skybox initiatives.
Lead product discovery and delivery in partnership with UX and engineering, translating seller and business needs into clear product requirements, user stories, acceptance criteria, and launch plans.
Balance seller experience, business impact, technical complexity, speed to market, and stakeholder input to make clear and effective product tradeoffs.
Communicate product strategy, roadmap priorities, launch plans, risks, and results to stakeholders and leadership.
Help establish strong operating rhythms for the Skybox product area, including prioritization forums, roadmap reviews, experiment readouts, and post-launch performance analysis.