Senior Product Manager

Expedia•San Jose, CA

131d•Hybrid

About The Position

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us. Senior Product Manager Introduction to the Team In this Role You Will Ship in‑flow shopping components with clear value and evidence, not open‑ended chat. Prototype quickly, integrate with the shared AI spine (grounding, guardrails), and iterate via A/Bs to lift conversion Design explainable UX (“why this?”), budget/total‑price clarity, and safe control loops. Ensure continuity across 1P + 3P surfaces (catch‑and‑continue) so travelers never start over. Own self‑serve change/cancel/refund in a unified conversational Servicing Agent (voice + chat) with action cards/deep links. Ship actionable flows like Cancel→Rebook in‑thread with clear rationale and approvals. Stand up instrumentation to cut handle time and raise first‑conversation resolution; harden guardrails and escalation. Add opt‑in proactivity (ready‑to‑confirm fixes) while preserving preview → approve → undo

Requirements

Experience working with LLM/agentic systems (RAG, tools/actions, memory)
Technical builder/prototyper: Evidence of hands‑on prototypes (TypeScript/React or Python), API/LLM integration, and turning a prototype into a shipped feature.
Zero‑to‑one product delivery: Led end‑to‑end launches with A/B testing and outcome metrics (e.g., conversion, self‑serve rate, time‑to‑resolution, CSAT).
Complex servicing/transactional flow experience: Owned high‑stakes flows (change/cancel/refund, account & payments, support automation) with reliability/guardrail thinking.

Nice To Haves

Travel/marketplace/logistics domain experience; contact‑center or CX automation.
Experience working on voice or multimodal interfaces.
Background as SWE/TPM/data PM; startup/founder or early‑stage experience; Figma/UX prototyping; privacy/safety/compliance exposure.

Responsibilities

Ship in‑flow shopping components with clear value and evidence, not open‑ended chat.
Prototype quickly, integrate with the shared AI spine (grounding, guardrails), and iterate via A/Bs to lift conversion
Design explainable UX (“why this?”), budget/total‑price clarity, and safe control loops.
Ensure continuity across 1P + 3P surfaces (catch‑and‑continue) so travelers never start over.
Own self‑serve change/cancel/refund in a unified conversational Servicing Agent (voice + chat) with action cards/deep links.
Ship actionable flows like Cancel→Rebook in‑thread with clear rationale and approvals.
Stand up instrumentation to cut handle time and raise first‑conversation resolution; harden guardrails and escalation.
Add opt‑in proactivity (ready‑to‑confirm fixes) while preserving preview → approve → undo