Senior Product Manager

Pinnacle Live•Arlington Heights, IL

15d•Onsite

About The Position

The Senior Product Manager serves a key role in leading the definition and development of systems supporting Pinnacle Live for the venue and above venue teams. The Senior Product Manager will also be responsible for working with all cross functional teams to identify best practices, create competitive differentiation, drive revenue and increase efficiencies. This role will also stay on top of industry trends and innovative technologies to identify solutions and opportunities to help bridge gaps between departments, such as procurement, sales, operations and systems. Attend industry events and tradeshows related to role and responsibilities. The Senior Product Manager will act as a SME (subject matter expert) and an advanced (“super”) user. They are responsible for understanding user needs, formalizing these needs into functional requirements and supporting the development, testing, and/or configuration of the systems needed. They will be responsible for multiple applications and ownership of applications may adjust over time as business priorities change.

Requirements

Highly skilled communicator; exceptional interpersonal and relationship-building skills
Highly skilled at project management; proven success working in a fast-paced environment
Thrives in fast-paced environments, is flexible, and able to adapt to changing scenarios
Problem solver mindset: ability to remove obstacles for clients through strong organizational skills
Highly skilled customer service mindset: willing to go above and beyond
Ability to work within a fast-paced and evolving dynamic, welcoming change and navigating conflicting priorities when applicable
Understands technical architecture, APIs, and constraints well enough to have credible conversations with engineers and spot feasibility issues early.
Bachelor’s degree in business or related field
Minimum of three (3) years’ experience in a hospitality focused role
Minimum of three (3) years’ experience in a customer service-facing role
Exceptional relationship builder, internally and externally
Strong business communication, presentation, and writing skills
Proficiency in various technology systems, including platforms, custom applications and AI.

Nice To Haves

Production and Staging experience is preferred

Responsibilities

Define and own the long-term product strategy aligned with company goals.
Translate strategy into actionable roadmaps and quarterly plans - make tough trade-offs using data, business value, and resource constraints.
Liaison among technology solutions, sales, operations, finance, and customer experience to ensure systems.
Drive product development through the full lifecycle (discovery → delivery → iteration) while working with service providers including consulting and product companies.
Lead by influence—creating alignment without formal authority.
Engaged with the development team to provide feedback and requirements of the field.
Act as initial unit tester; work with the business partners in creating testing plans (UAT) before deploying to the field.
Other duties as assigned.