Senior Product Manager

ExaCare AI • Toronto, ON

40d

About The Position

We’re hiring a Senior Product Manager to join our Product team, perfect for someone who thrives in ambiguity and loves building alongside customers. We move fast, and many of the most important problems we’re tackling aren’t perfectly defined yet — we have a clear north star, but the path requires deep customer understanding, sharp product judgment, and relentless execution.

You’ll own major areas of our product roadmap end-to-end, from discovery and strategy to shipping and iteration. The scope includes improving our current platform, expanding feature depth in Skilled Nursing Facilities (SNFs), and building new functionality across six newer verticals we’ve launched in: Home Health, Hospice, Palliative Care, Behavioral Health, Critical Care Hospitals, and Dialysis Centers.

This is an earlier-stage product-building environment: you’ll talk to customers constantly, validate needs, explore opportunities, and ship meaningful improvements quickly. You’ll work closely with Engineering (including AI/ML), Sales, Customer Success, BizOps, and Growth, and you’ll have real ownership over what we build, why we build it, and how it shows up for customers.

Requirements

• Experience: 5+ years of product management experience, ideally in a fast-paced B2B SaaS environment, owning complex software products through the full product lifecycle.
• Education: Bachelor’s degree in Computer Science, Engineering, Business, or a related field (or equivalent practical experience).
• Strong product judgment: You can navigate ambiguity, identify the real problem, and make smart tradeoffs to ship impactful work fast.
• Customer-centric instincts: You love talking to users, you’re great at uncovering underlying pain, and you translate insights into product direction.
• Analytical rigor: Strong analytical and problem-solving skills, with comfort using data to evaluate performance, prioritize work, and measure impact.
• Cross-functional leadership: Excellent communication and collaboration skills, with experience partnering deeply with Engineering, Sales, and Business Operations.
• Comfort with AI tools: Experience leveraging AI to accelerate product work, from drafting PRDs and synthesizing customer feedback to exploring designs.
• Execution in Agile: Experience working in an Agile development environment and driving teams from idea → spec → ship → learn.
• Tooling fluency: Experience with product management tools such as Linear/Jira, data analysis and visualization tools such as Excel and Tableau, and customer analytics tools such as PostHog
• People leadership: Ability to lead and mentor junior product managers and raise quality across the team.
• Low ego, high output: You take ownership, move fast, communicate clearly, and don’t need perfect conditions to make progress (and you want to have fun while doing it).

Nice To Haves

• Experience working on AI/ML-powered products and workflows
• Comfortable with early-stage messiness, rapid iteration, and shifting priorities

Responsibilities

• Own your roadmap end-to-end: Define what we build and why — set strategy, prioritize ruthlessly, and drive execution from discovery to launch to iteration.
• Build through ambiguity: Take unclear customer pain points and turn them into crisp problems, product bets, and shipped solutions that deliver measurable value.
• Lead deep customer discovery: Spend significant time with customers to uncover workflows, frictions, and decision drivers, then translate those insights into product direction.
• Leverage AI to accelerate product development: Use AI-powered tools (e.g., Claude Code) to explore product concepts, mock up features, and validate workflows to gain alignment with customers and internal teams before scoping for Engineering.
• Improve the core platform: Identify high-leverage areas to make ExaCare faster, more reliable, and more delightful for users across referral intake, clinical insights, and workflow execution.
• Expand features in Skilled Nursing: Build new capabilities that deepen our leadership in our core market and strengthen adoption and retention.
• Build for new verticals (0 → 1): Develop and launch features tailored to newer industries we’ve entered, including Home Health, Hospice, Palliative Care, Behavioral Health, Critical Care Hospitals, and Dialysis Centers.
• Partner with AI/ML teams: Work hands-on with engineering to shape AI-powered product experiences, from data inputs and model outputs to user-facing workflows and trust.
• Collaborate across GTM: Partner closely with Sales and Customer Success on deal support, customer feedback loops, and expansion opportunities, ensuring we build what helps us win and retain.
• Drive high-quality shipping: Write clear product requirements, align stakeholders, unblock teams, and ensure we ship quickly without sacrificing quality.
• Mentor and raise the bar: Provide guidance and mentorship to more junior PMs as the team grows, and help build strong product practices and culture.

Benefits

• Competitive salary and equity in a high-growth startup
• Flexible PTO, take what you need
• Medical, dental, and vision coverage
• Great startup culture, including company off-sites
• High-achieving team, including ex-Amazon engineers and alumni of Bain, BCG, Goldman Sachs, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level