Senior Product Manager - Craft Education

Western Governors University•Nashville, TN

3d•Onsite

About The Position

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families. The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: Grade: Technical 409 Pay Range: $127,700.00 - $191,500.00 Job Description Senior Product Manager Come make an impact with the future of Craft As a Senior Product Manager in the Craft Connect Division of WGU, you will play a pivotal role in shaping and delivering products that expand access to apprenticeship degree programs across new and existing verticals. Working with a high level of autonomy and in close partnership with product leadership, you will turn customer insights into clear strategy, drive execution, and influence the medium and long-term direction of Craft.

Requirements

Ability to work confidently and independently in ambiguous problem spaces while collaborating closely with stakeholders on major decisions
Strong customer research skills with a demonstrated ability to translate insights into product improvements and solutions
Technical fluency that enables effective collaboration with engineering and technical teams, including asking thoughtful questions and evaluating proposed solutions
Experience owning features or initiatives across the full product lifecycle
Strong communication skills with the ability to influence without authority
Comfort balancing strategic thinking with hands-on execution

Nice To Haves

Experience using data and product analytics to inform and validate product decisions
Familiarity with tools that support product analytics and experimentation

Responsibilities

Partner closely with product leadership to shape product vision, strategy, and roadmaps aligned to both near-term priorities and long-term goals
Own key product initiatives end to end, from customer research and ideation through execution and delivery
Lead discovery by conducting in-depth customer research and synthesizing insights into actionable, well-developed product recommendations
Present clear options, tradeoffs, and recommendations to support informed product decisions
Collaborate closely with engineering, data, and technical partners to translate ideas into feasible, high-quality solutions
Manage internal and external stakeholders by filtering feedback and aligning client needs with broader product strategy
Lead and participate in agile ceremonies, driving rapid iteration while maintaining alignment with leadership