Senior Product Manager, Wires & ACH

Royal Bank of Canada•Minneapolis, MN

2d•Onsite

About The Position

As a Senior Product Manager for Wires & ACH at RBC Wealth Management, you will lead the evolution of our payment transfer capabilities within the high-net-worth (HNW) and ultra-high-net-worth (UHNW) client ecosystem. Your mission will be to deliver a seamless, "private bank" product & digital experience for domestic and international wire transfers and ACH payments that integrate with the firm’s total wealth management platform, enabling clients to manage their operational cash with the same sophistication as their investment portfolios.

Requirements

7+ years in Product Management, specifically within Wealth Management, Private Banking, or Consumer Digital Banking
Bachelor's degree in Business, Finance, Computer Science, or related field
Deep understanding of payment rails (Fedwire, SWIFT, ACH) and the complete payment transfer lifecycle
Experience with account validation and verification processes
Experience working in an Agile environment, collaborating directly with engineering teams via JIRA to deploy APIs and microservices
Proven track record of delivering high-end digital experiences for HNW/UHNW clients
Exceptional ability to influence senior leadership (Director/MD levels) and present complex product trade-offs clearly
Strong knowledge of AML/KYC regulations and payment compliance requirements
Proficiency with wire transfer and ACH systems and payment processing platforms
Experience with API integration and microservices architecture
Knowledge of data analytics tools for tracking payment performance metrics
Understanding of security protocols for sensitive financial transactions

Nice To Haves

MBA or advanced degree preferred
Experience with both Wire and ACH products, including comparative knowledge of use cases
Experience with account validation and verification methodologies (IAV, microdeposits, etc.)
Experience with international wire products and multi-currency transactions
Knowledge of treasury management services for high-net-worth business owners
Familiarity with Salesforce Financial Services Cloud or similar CRM ecosystems
Experience with real-time payment systems and digital banking platforms
Background in fraud detection and prevention systems
Understanding of correspondent banking relationships and international payment networks

Responsibilities

Define the multi-year roadmap for Wire and ACH products, prioritizing features that reduce friction in domestic and international money movement
Benchmark RBC's Wire and ACH capabilities against traditional competitors and fintech disruptors to ensure market-leading client experience
Advocate for "Total Wealth" visibility, ensuring clients can view and move cash across brokerage and banking accounts effortlessly through optimal payment methods
Lead modernization of domestic and international payment transfer capabilities (Fedwire, SWIFT, ACH)
Own the end-to-end lifecycle for both wire transfers and ACH payments, including initiation, validation, processing, and confirmation
Translate complex regulatory requirements (AML, KYC, OFAC) into intuitive solutions
Implement real-time transaction processing and balance updates, supporting a multi-billion dollar domestic & international payment volume
Drive automation and reduce manual intervention in Wire and ACH processing workflows
Optimize routing logic to recommend appropriate payment rails based on client needs, speed requirements, and cost efficiency
Partner with Consumer Digital Product teams to leverage enterprise banking rails while customizing UI/UX for Wealth Management clients
Collaborate with Legal, Risk, and Compliance to ensure all Wire and ACH features meet stringent anti-money laundering standards
Work closely with Financial Advisors to ensure digital tools empower the advisor-client relationship rather than bypassing it
Coordinate with correspondent banks, ACH operators, and third-party vendors to optimize payment processing efficiency
Define and track North Star metrics: Wire and ACH adoption rates, processing speed, error rates, and client satisfaction
Utilize client analytics to identify pain points in the payment transfer funnel and iterate on user experience
Monitor transaction volumes and performance against industry benchmarks
Drive continuous improvement through A/B testing, user feedback, and data-driven decision making