Senior Product Manager, User Data Platform

Iterable•Boston, MA

9h•Remote

About The Position

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences. Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work. With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together! Iterable is leveling up. Iterable is building the next generation of customer engagement, one where AI doesn’t just assist, it acts. Our platform is evolving into an AI-native system powered by Nova, enabling teams to translate goals into intelligent, real-time customer experiences across every channel. This isn’t about layering AI onto legacy tools; it’s about re-architecting how data, decisioning, and execution come together to create adaptive, agentic journeys at scale. Ready to move beyond pipelines and build intelligence-ready data systems? We are looking for a Senior Product Manager to define how data moves, lives, and performs across Iterable. You’ll own the vision and roadmap for the full lifecycle of user and event data, from ingestion to intelligent storage to governed, high-performance access. You’ll shape the systems that power both messaging surfaces and Nova AI experiences, ensuring data is fast, reliable, and ready for real-time decisioning. Every campaign launched, every journey orchestrated, every model activated, it all depends on the foundations you build.

Requirements

5+ years of product management experience in B2B SaaS, focused on backend, platform, or data infrastructure products.
Hands-on experience with user and event data systems—for example: ingestion pipelines, identity/alias models, event stores, or large search/document databases (e.g., Elasticsearch).
Strong instincts around APIs and schemas: you’re comfortable reading JSON payloads, thinking through nesting vs. flattening, and managing breaking changes over time.
Familiarity with distributed systems and data infra (Kafka/Pulsar, Redis, relational or NoSQL stores, or search engines) and the tradeoffs around performance, reliability, and cost.
Experience collaborating with AI/ML or data science teams on the data side—feature availability, data quality, semantics—enough to know what really blocks good models and agent behavior.
Strong analytical skills (including SQL) and a habit of using data to drive prioritization and validate impact.
Clear, direct communication; you can explain a data or infra decision to both senior engineers and non-technical stakeholders without jargon for its own sake.

Nice To Haves

You’ve worked on a core user-data or messaging platform where profiles, events, and identity resolution were central concepts.
You’ve shipped guardrails or cost controls for shared infrastructure (rate limits, query limits, SLOs, or similar).
You’ve been part of a major search / storage modernization (e.g., ES migrations, index redesigns, or retention changes).
Background in computer science, data engineering, or a related field that lets you go deep with engineering when needed.

Responsibilities

Own the end-to-end user data platform charter: define how user and event data moves from APIs and pipelines into storage, through schema and lifecycle management, and out through query surfaces used by sends, journeys, and AI features—staying focused on core user data infrastructure, not analytics UI or external integrations.
Make ingestion and identity reliable at scale: evolve ingestion APIs and pipelines with clear SLOs, prioritization, and fair-usage limits, and drive a clear identity model so we can safely move users from anonymous to known without duplicates or data loss.
Modernize storage, schemas, and guardrails: lead ES8 and user-store roadmaps, retention and cost work, and turn schema management into a first-class product (field removal, usage heatmaps, structural guardrails) so customers can keep only the data that matters.
Enable Nova and product teams with better data: partner with AI/ML and application teams to define what “AI-ready” means, evolve a centralized query layer with guardrails, and own platform metrics (SLOs, incidents, ES cost, schema health, query coverage) that show the impact of your roadmap.
Work at the heart of Iterable’s data plane—where decisions about ingestion, storage, schema, and queries shape everything built on top of it.
Make concrete tradeoffs between flexibility and guardrails: when to allow arbitrary payloads vs. when to insist on structure, how much history to keep online, and which queries are too risky to run.
Partner closely with senior engineering leaders on long-horizon decisions about search/index strategy, user stores, SLOs, and cost posture.
Spend time with customers’ data and engineering teams to understand how they actually model users and events today—and reflect that reality in a cleaner, more powerful user data platform.