Senior Product Manager - Technical

Mastercard•O'fallon, MO

2d•$104,000 - $177,000•Onsite

About The Position

The Services Access team is looking for a Program Manager - Technical to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.

Requirements

Experience as a business analyst managing work across multiple squads.
Extensive experience leveraging agile tools (JIRA, ALM, Kanban) to facilitate agile ceremonies.
Proven success in systems architecture/design, managing complex projects, scoping multiple work-streams, and working across multiple teams/geographies.
Relevant experience in requirements gathering, specifically user story creation, and relationship building with business clients.
Skilled at collaborating with team members to ideate appropriate design solutions.
Strong writing and verbal communication skills.
A strong, confident, and exacting writer and speaker, able to communicate your vision and roadmap effectively to a wide variety of stakeholders.
Always look for potential solutions to solve problems.

Nice To Haves

Certified Product Owner (CPO).
Experience in facilitating Agile workshops geared toward feature definition and prioritization.
Experience leveraging story mapping to define business value increments and breaking stories down to their smallest value increment.
Experience breaking stories down into 1-2 increments, enabling CI/CD principles.

Responsibilities

Meet with product managers to discuss and elicit needs, translating them into features, user stories, and technical stories.
Facilitate story mapping sessions, enabling product managers to visualize and prioritize work.
Actively groom and prioritize the product backlog, ensuring work is ready for the Dev teams.
Facilitate backlog grooming sessions, articulating the what and why of each user story, enabling the dev team to define the how.
Create features and stories aligning with product increments that are individually testable and shippable.

Benefits

insurance (including medical, prescription drug, dental, vision, disability, life insurance)
flexible spending account and health savings account
16 weeks of new parent leave
up to 20 days of bereavement leave
80 hours of Paid Sick and Safe Time
25 days of vacation time
5 personal days
10 annual paid U.S. observed holidays
401k with a best-in-class company match
deferred compensation for eligible roles
fitness reimbursement or on-site fitness facilities
eligibility for tuition reimbursement