Senior Product Manager - Technical, Material Handling Systems, OMHS Software, Controls, and Science

Amazon • Austin, TX

3d • $151,200 - $204,600 • Onsite

About The Position

This role is for a Senior Product Manager - Technical focused on Material Handling Systems, OMHS Software, Controls, and Science. It's an end-to-end product ownership role, involving identifying customer problems, defining strategy and roadmap, deployment in live fulfillment buildings, and managing operational performance post-launch. The team builds software platforms, controls architecture, and AI/CV capabilities for Amazon's industrial automation ecosystem. Product decisions directly impact operators, technicians, and engineers. Product managers own their products from conception to completion, collaborating with engineering leaders on technical direction and prioritization. The role requires driving clarity from ambiguity and establishing product direction. The owned product will be deployed globally across hundreds of fulfillment sites, influencing significant capital investment and key performance indicators like reliability, deployment speed, total cost of ownership, and innovation velocity.

Requirements

• Bachelor's degree
• Experience owning/driving roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience contributing to engineering discussions around technology decisions and strategy related to a product
• Experience managing technical products or online services
• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

Nice To Haves

• Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
• Experience in building and driving adoption of tooling for automation equipment.

Responsibilities

• Define and own the product strategy, vision, and multi-quarter roadmap for your product area.
• Work backwards from customer needs to identify the right problems to solve and the right sequence to solve them.
• Own the business value framing: cost-to-run, operational entitlement delivered, adoption trajectory, and reliability targets.
• Make build/buy/partner decisions with clear business justification.
• Own your product from problem discovery through deployment and sustained operational performance.
• Engage engineering leaders directly to present requirements, evaluate complexity, and co-own technical direction.
• Influence architecture decisions through data-driven contributions and customer evidence.
• Evaluate whether to build new capabilities, extend existing systems, or leverage partner team investments.
• Define acceptance criteria that engineering builds against, with clarity on what "done" means.
• Conduct customer research through site visits, office hours, and direct operational observation in fulfillment buildings.
• Treat internal operations and support teams as first-class customers, proactively collecting their needs.
• Use data to identify performance trends, adoption patterns, and areas of customer friction.
• Translate customer pain into prioritized engineering work with quantified business justification.
• Manage Phase Gate Reviews with Operations during deployment to live sites.
• Ensure training content ships as a product requirement, not an afterthought.
• Own post-launch support plans including triage, issue management, and continuous improvement.
• Define and monitor KPIs: adoption, reliability, cost savings, customer satisfaction.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior