Senior Product Manager, Technical, Amazon Search
About The Position
The Search Customer Experience team is responsible for the customer-facing features, information, and look & feel of search results on desktop, tablet, and mobile devices globally. Our team lives within the Search Organization where we launch new products and innovation on a daily basis. We leverage sophisticated AI, machine learning, data mining, and big data technologies to help customers discover the right products. We run usability studies and obsessively read customer feedback to improve our search experience. Within Amazon broadly we partner with category teams such as Apparel, Consumer Electronics, Books, and Grocery as well as key business partners such as Advertising, Rufus, Alexa, and Video Shopping. Within Search we partner with the teams that power search relevance, query understanding, browse, and product recommendations. You will work backwards from the customer to design an experience and associated roadmap that uses customer engagement and query understanding data to define and address customer frustrations. You'll develop best practices for insights and KPIs to prove success. You will guide a team of product managers, software engineers, and scientists to deliver results. You will weigh technology alternatives and be comfortable with products using machine learning and AI generative content. You will have strong judgment and understand which opportunities drive the most strategic value for the business.
Requirements
- 5+ years of product or program management, product marketing, business development or technology experience
- Bachelor's degree
- Experience with feature delivery and tradeoffs of a product
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience managing technical products or online services
- Experience bridging technical and business teams to collect and refine requirements, prioritize incoming work requests, and ensure all committed work is delivered on time
- Experience owning feature delivery and tradeoffs of a product
Nice To Haves
- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
- Experience in building and driving adoption of new tools
- Experience performing statistical analysis of data using SQL, Excel and other tools
Responsibilities
- Own a key customer facing experience that provides shopping guidance to customers throughout their shopping mission on search.
- Define the CX vision, develop an actionable product roadmap, and coordinate with tech, science, infrastructure, and UX teams to rapidly experiment and implement solutions.
- Work with global teams - both internal Search customers, and external tech partners, to identify and prioritize needs.
- Effectively influence up and across the organization.
- Synthesize a variety of technologies and capabilities into high quality search experiences customers love.
- Dive deep into data, have well developed analytical skills, excellent communication strategies, and have experience with executive level reviews.
- Thrive in a collaborative, creative, analytical, and fast-paced environment and are comfortable interacting with technical software development teams.
- Prepare documentation for leadership.
- Manage customer facing technical products and guiding cross-functional teams through influence versus direct management are preferred.
- Interact with many teams in Search and Retail.
Benefits
- health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- paid time off
- parental leave
- sign-on payments
- restricted stock units (RSUs)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
