Senior Product Manager - Tech, AWS Payments and Fraud Prevention
About The Position
We have a position for a customer obsessed product manager who will bring creative payment solutions to our customers. AWS provides a platform for IT infrastructure in-the-cloud that is used by hundreds of thousands of developers and businesses around the world. These customers range from start-ups to leading web companies to Global 500 companies. AWS Platform Experience provides the back-end and front-end services that enable AWS customers to purchase AWS services and understand and manage their infrastructure costs. The AWS Payments and Fraud Prevention team within the Platform Experience org is bringing innovative payment solutions to our customers across the world. Our team tackles some of the most complex challenges in payments and innovate to enable our customers to run their businesses.
Requirements
- 5+ years of product or program management, product marketing, business development or technology experience
- Bachelor's degree
- Experience with feature delivery and tradeoffs of a product
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience managing technical products or online services
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
Nice To Haves
- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
- Proficient user of generative AI tools to boost productivity in product management workflows.
Responsibilities
- Define the strategic vision for Loss Mitigation and Non-Payment Suspension (NPS) charters, developing a comprehensive long-term roadmap aligned with AWS Payments and Fraud Prevention objectives and customer needs.
- Demonstrate deep understanding of architecture decisions, providing strong, data-driven technical and business judgment in decision-making processes.
- Own and drive key performance indicators (KPIs) within the payments domain, implementing robust processes to track product success and customer satisfaction.
- Influence cross-functional teams, align external roadmaps with Loss Mitigation and NPS product strategy, and drive complex, multi-team initiatives to successful completion.
- Communicate complex ideas clearly to diverse audiences, producing compelling documentation that drives alignment and decision-making.
- Partner with internal stakeholders (AR, Finance, Sales, Customer Service) and external customers to understand pain points and deliver solutions that improve payment experiences.
- Mentor team members and foster a culture of innovation, customer obsession, and technical excellence within your team and across the organization.
- Derive actionable insights from large datasets to inform product strategy and identify new ways to optimize payment collection.
- Define the team's strategy, and for building the products and solutions that reduce past due balances for all AWS customers.
- Craft compelling narratives for new solutions that outline the value proposition, target customers, and anticipated impact.
- Secure buy-in from stakeholders and work closely with the Engineering teams to deliver these initiatives.
- Own the monitoring of Key Performance Indicators (KPIs) for Loss Mitigation and make necessary adjustments to the products and processes to meet the past due balance goals.
Benefits
- health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- paid time off
- parental leave
- sign-on payments
- restricted stock units (RSUs)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
