Senior Product Manager, Stella AI

ServiceTrade

1d•Remote

About The Position

At ServiceTrade, you’ll build technology that matters — for your career, your team, and the thousands of commercial contractors who rely on our platform every day. We’re on a mission to partner with commercial trades to deliver technology that enhances technician productivity, improves customer experiences, and drives scalable growth. We’re looking for a Senior Product Manager, Stella AI who’s excited to make an impact. In this role, you will be responsible for leading product strategy and execution within Stella, ServiceTrade's suite of agentic AI products. This role bridges product execution with strategic leadership—balancing hands-on product ownership with cross-functional collaboration, at a moment when technology, data, and AI are reshaping how essential service work gets done. You'll lead initiatives for high-impact, AI-powered features, partnering with engineering, design, customer success, and go-to-market teams to drive adoption and deliver measurable outcomes.

Requirements

5+ years of SaaS product management experience with a record of successful product delivery, adoption, and impact
Experience leading or contributing to at least one meaningful AI-powered product or feature launch, with a clear understanding of what separates a launch that drives real adoption from one that generates buzz and nothing else
Strong technical acumen; comfortable engaging with engineers on architecture, APIs, mobile platforms (iOS/Android), and AI/ML integration concerns
Strategic thinker who can dive deep into details without losing sight of business goals
Excellent communicator across technical and non-technical stakeholders, from frontline teams to executives
Equally comfortable interviewing a customer or working with a software engineer on technical requirements
Intellectually curious about AI—both as a product capability you help bring to market and as a set of tools that can make your own work faster and better
Prior experience shipping AI or agentic workflow products, particularly in a B2B SaaS context
Versed in agile (lowercase “a”) development with a bias for action and adaptability, keeping a strong strategic compass while quickly and enthusiastically adapting to changing tactical conditions
Strong customer orientation and ability to translate insights into product innovation
Proactive, self-starting problem solver who takes ownership and initiative, knowing when to dive deep independently and when to pull in expertise
Comfortable navigating evolving priorities in a growing company and enjoy having the autonomy to shape solutions

Nice To Haves

Experience working with field service management products
Background in scaling product capabilities across platforms and partners
Familiarity with mobile product development and workforce productivity tools

Responsibilities

Drive AI Product Strategy & Execution: Lead strategic planning and tactical delivery for Stella products within ServiceTrade's suite of agentic AI products, ensuring each capability is grounded in real customer workflows and delivers measurable value.
Own the Roadmap: Define, refine, and prioritize AI-powered features that support ServiceTrade's mission to help commercial service contractors grow their business.
Customer & Market Discovery: Serve as the voice of the customer by engaging with users, prospects, and partners to deeply understand their workflows and pain points, and to identify where AI and automation can meaningfully reduce manual work.
Launch AI Capabilities That Earn Trust: Partner closely with Product Marketing, Sales, and Customer Success on how new AI capabilities are introduced to customers—ensuring launches build trust, articulate tangible value, and drive adoption rather than skepticism.
Cross-functional Collaboration: Partner with Engineering, UX, Sales, Customer Success, and Marketing to align product plans with business goals and customer needs.
Product Development Leadership: Guide day-to-day development activities including backlog grooming, sprint planning, and UAT. Ensure clear, actionable stories and requirements, including for AI/ML-driven features.
Thought Partnership: Collaborate closely with senior leadership to inform product strategy and influence the long-term vision for Stella and ServiceTrade's broader AI roadmap.
Industry & Technology Awareness: Track market trends, competitors, and emerging AI technologies to help ServiceTrade stay ahead of industry needs and disruptions.
Champion AI in Your Own Workflow: Use AI tools to improve your own workflows—from research and requirements writing to data analysis—and encourage the same practice across your team.

Benefits

Medical through Cigna, PPO and HDHP options, including a Health Savings Account with company contributions
Dental and Vision through Unum
Flexible Spending Account and Dependant Care Account
Company-paid Life insurance, STD and LTD
Voluntary benefits including Supplemental Life Insurance, Critical Illness, Accident and Pet Insurance
401(k) with up to 3% employer match and NO vesting period
Flexible PTO policy
10 company holidays
Parental Leave
Paid Time Off for Volunteering
Employee Reimbursement Program to use for well-being, technology and/or professional development