Senior Product Manager – SRE & Observability

Toyota North America • Plano, TX

2d

About The Position

The Stability & Productivity Engineering (SPE) team within the Toyota Financial Services CTO PM organization is seeking a Senior Product Manager to own and transform the SRE & Observability product area with an expanded charter to elevate the space and shape broader AIOps strategy for TFS Team Members. You will own the end-to-end product vision for SRE and Observability across production and sub-production environments, leading roadmap prioritization, customer input, and delivery execution. This role brings product discipline, customer experience, and data-driven decision making to advance TFS toward a proactive, predictive, self-detecting, and self-healing operating model. You will partner with SRE engineering, platform teams, service operations, and business stakeholders to translate reliability and observability needs into a measurable, customer-centric product strategy while shaping a cohesive AIOps and automation roadmap.

Requirements

• 10+ years of experience in product management, product ownership, or technology leadership, including senior-level product accountability.
• Experience with SRE, observability, or reliability engineering practices, including SLIs, SLOs, error budgets, incident management, and MTTR/MTBF/MTTD metrics.
• Proven ability to shift engineering-driven roadmaps toward product-driven strategies informed by customer experience, VOC, and measurable outcomes.
• Strong data-driven product skills, including defining metrics, building dashboards, and using analytics or telemetry data to guide prioritization.
• Experience with AI/ML-enabled products or AIOps capabilities, such as AI-driven alerting, anomaly detection, Agentic AI, or automation roadmaps.
• Strong communication, stakeholder management, agile product, and backlog management skills, with the ability to align technical teams and senior leaders.
• Bachelor's Degree in Computer Science, Information Systems, or a related field.

Nice To Haves

• Direct ownership of an SRE or Observability product area within a CTO or enterprise IT organization, ideally in financial services or another regulated industry.
• Experience with OpenTelemetry, Grafana, Dynatrace, ServiceNow, or comparable observability and ITSM platforms.
• Experience scaling AI, automation, or AIOps capabilities across a large, multi-persona organization.
• Familiarity with Major Incident Management processes and workbench tooling.
• Master's Degree in Computer Science, Information Systems, or a related field.

Responsibilities

• Own the end-to-end product vision, strategy, and roadmap for SRE & Observability, maturing the space into a product-driven model grounded in customer experience, reliability outcomes, and business impact.
• Lead planning, VOC synthesis, roadmap prioritization, PRDs, user journeys, acceptance criteria, and backlog health across SRE, observability, and reliability engineering capabilities.
• Manage the full feature lifecycle from discovery through delivery, testing, rollout, and adoption in partnership with SRE engineering, platform teams, service operations, and architecture.
• Advance the AIOps roadmap, including AI-driven alerting, anomaly detection, Agentic AI, and automation capabilities that reduce incident impact, improve availability, and accelerate time to resolution.
• Drive modernization of core observability tooling across production and sub-production environments, reducing end-of-life risk and expanding telemetry coverage.
• Define and maintain product metrics, dashboards, and data analysis frameworks for MTTR, MTBF, MTTD, incident volume, alert accuracy, and telemetry pipeline health.
• Use operational data, customer insights, and industry best practices in SRE, observability, reliability engineering, and AIOps to prioritize opportunities and validate outcomes.
• Facilitate cross-functional alignment with engineering, service operations, infosec, architecture, SPE, and CTO leadership to manage dependencies, secure approvals, and maintain execution continuity.
• Communicate roadmap progress, risks, and outcomes to senior stakeholders by translating technical delivery and telemetry data into clear business impact narratives.

Benefits

• A work environment built on teamwork, flexibility, and respect.
• Professional growth and development programs to help advance your career, as well as tuition reimbursement.
• Team Member Vehicle Purchase Discount.
• Toyota Team Member Lease Vehicle Program (if applicable).
• Comprehensive health care and wellness plans for your entire family.
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute.
• Paid holidays and paid time off.
• Referral services related to prenatal services, adoption, childcare, schools, and more.
• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior