Senior Product Manager, Social Impact

Zillow

2d•$141,200 - $237,400•Remote

About The Position

Zillow's mission is to make home a reality for more people. The Social Impact team drives product initiatives that remove real barriers to homeownership and advance housing equity. The team has built products like CreditClimb (credit score improvement through rent reporting) and down payment assistance discovery (surfacing eligibility for thousands of programs directly on listings). A major area of focus this year is buyer readiness: helping not-yet-ready buyers take concrete steps toward homeownership through affordability tools, credit improvement, and financial guidance. This role is a dual-scope position: Company-wide social impact program leadership and buyer readiness product ownership. You will drive social impact program initiatives across Zillow in partnership with the Social Impact Program team within Government Relations, connecting product teams with consumer-driven use cases and pushing impactful work forward across the entire company. You'll work with a dedicated engineering, design, and marketing pod to deliver products that measurably improve users' financial position and path to homeownership. The core product opportunity is helping buyers who are close to ready take targeted actions on credit, savings, and assistance programs that close their affordability gap faster.

Requirements

5+ years of experience in product management, with a track record of shipping zero-to-one products that meaningfully move business or customer outcomes.
Exhibits a high degree of initiative and ownership; capable of navigating ambiguity, driving clarity, and executing effectively without significant direction.
Proven ability to drive large-scale programs across multiple organizations, influencing roadmaps and delivering outcomes without direct authority over partner teams.
Demonstrated excellence in written communication, with the ability to connect individual product decisions to a larger narrative about why the work matters and where it's going.
Comfortable presenting to and influencing senior leadership.
Highly curious, with the ability to quickly ramp in complex domains such as mortgage, fintech, real estate, housing policy, or consumer financial services.
Skilled in using data, designing experiments, and applying user research to inform product decisions.

Nice To Haves

Familiarity with government programs, housing policy, community development, or social impact work.
Experience using generative AI tools (ChatGPT, Claude, or similar) to accelerate product workflows, from research and analysis to prototyping.

Responsibilities

Drive social impact product strategy across Zillow, identifying high-leverage opportunities where product can make homeownership more accessible.
Translate housing policy priorities into product work with clear user value, partnering with teams across the Zillow Consumer organization, Zillow Home Loans, Rentals, Government Affairs, and more.
Own the buyer readiness roadmap, building products that help users understand their affordability gaps, discover assistance programs, and track progress over time.
Design AI-driven guidance experiences that coach users through improving their credit, building savings, and taking the specific steps that move them closer to homeownership.
Collaborate day-to-day with Engineering, Design, Research, Data Science, Marketing, and Legal.
Develop opportunity briefs and strategy documents that build conviction with leadership and secure investment.
Partner with the Social Impact Program team on company-wide recurring reporting and engagement with internal advisors.