Senior Product Manager, Service Enablement & Operations

The Coca-Cola Company•Atlanta, GA

1d•$171,000 - $198,000•Onsite

About The Position

Digital products play a central role in how we create value for customers, support the teams who serve them, and shape the consumer experience. Our product organization brings together small, empowered teams that move with clarity, speed, and purpose, enabling digital to be a meaningful source of advantage across our operating unit. Our work touches the experiences that keep the business running, including customer journeys, service delivery, sales workflows, and the systems that connect them. We are raising our standards for product craft and evolving the platforms behind these experiences. Product Managers play a central role in this evolution, helping teams discover the right problems, deliver meaningful solutions, and continuously improve the experiences that power our business. If you are energized by solving real customer problems, working closely with cross-functional partners, and shaping products that deliver measurable impact, we would love to meet you. About the Role The Senior Product Manager, Service Enablement & Operations helps shape the future of how service work gets done across our operating unit. You will operate in complex, evolving problem spaces where customer needs, operational workflows, technology, and data intersect. Rather than inheriting a predefined roadmap, you'll partner with your cross-functional team to identify meaningful problems, uncover opportunities through research and discovery, and translate insights into products and experiences that create measurable value. You'll develop a deep understanding of the customers, operators, technicians, service providers, and internal teams who rely on our products every day. Through observation, research, data, and experimentation, you'll help your team build conviction around where to invest and how to improve the effectiveness, reliability, and scalability of our service ecosystem. Success in this role requires strong product judgment, a customer/user-first mindset, and the ability to create clarity in ambiguous environments. You'll partner closely with engineering, design, analytics, and business partners to define strategy, align on outcomes, and deliver solutions that make a meaningful impact. You'll be part of a small, empowered product team with the autonomy to discover customer and service provider needs, test ideas, make informed trade-offs, and continuously improve outcomes through learning and iteration. For clarity, this is a Director-level role (Career Framework - C)

Requirements

5+ years in product management or related fields (engineering, design, data, research)
Bachelor’s degree or equivalent practical experience
Demonstrated success shaping and shipping digital products that meet user needs and deliver business impact
Proficiency in modern discovery and delivery practices
Strong analytical thinking, with comfort using data and experimentation in decision-making
Clear, compelling communication across technical and non-technical audiences
Ability to balance multiple priorities and make thoughtful trade-offs in complex environments
Currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States.

Nice To Haves

Experience building products in operationally complex environments such as field service, logistics, supply chain, customer support, workforce enablement, or enterprise operations.
Familiarity with workflows such as installation, repair, diagnostics, preventive maintenance, or parts management.
Exposure to tools used by distributed technicians or contractors (e.g., work order management, routing, documentation, or compliance systems).
Understanding of how technical service teams coordinate with internal operations and customer-facing teams.
Comfort designing for users who work in varied environments and rely on mobile or on-the-go tools.

Responsibilities

Own the vision, outcomes, and roadmap for a portfolio of products and experiences within the Service Enablement & Operations domain.
Partner with your team to identify and define the most important customer and business problems to solve.
Use customer and user insights, operational data, and business strategy to continuously evaluate opportunities and prioritize investments.
Define success through measurable outcomes and clear product metrics.
Balance near-term improvements with longer-term opportunities that drive sustainable value.
Lead discovery through customer research, field observation, data analysis, experimentation, and rapid learning cycles.
Develop a deep understanding of users, their goals, workflows, and pain points.
Translate insights into product strategy, priorities, and outcomes.
Partner closely with engineering, design, and analytics to deliver solutions that are valuable, usable, feasible, and viable.
Use data and user feedback to continuously evaluate and improve product performance.
Thrive in ambiguity by framing opportunities, testing assumptions, and guiding teams toward evidence-based decisions.
Build deep empathy for the people who rely on our products, including customers, operators, service providers, technicians, and support teams.
Understand end-to-end workflows and identify opportunities to reduce friction, improve efficiency, and create better experiences.
Explore opportunities to leverage data, automation, AI, and emerging technologies to improve decision-making and outcomes.
Ensure solutions create value for users while supporting broader business objectives.
Partner closely with business stakeholders, engineering, design, analytics, and adjacent product teams to align around outcomes and priorities.
Build alignment across a diverse set of stakeholders without relying on formal authority.
Communicate priorities, trade-offs, and decisions with clarity and conviction.
Contribute to a culture of learning, accountability, and continuous improvement within the product organization.