Senior Product Manager - Seller Experience, Post-Purchase

StubHub•San Francisco, CA

4d•Hybrid

About The Position

StubHub is seeking a Senior Product Manager to manage the development of next-generation technologies and innovative, impactful features. You’ll lead our Seller Experience, Post-Purchase org, responsible for delivering on the strategy and execution of the end-to-end seller experience, after sellers list their tickets on our platform. You will build and launch products that drive trustworthy, low-friction buyer and seller experiences, and evolve our incentives and policies for sellers. This is an opportunity for a strong PM to lead and build AI/Automation capabilities that result in improved seller experiences, provide faster and clearer decisions and drive more efficient operations on a global scale.

Requirements

5+ years in Product Management (or equivalent) with experience in two-sided marketplaces, policy & incentives design, enterprise customers or workflow/UX systems.
Shipped scaled, enterprise products, with highly technical foundational, platform-like services.
Customer obsessed, with demonstrable results in building product led solutions to improve the customer experience.
Proven track record designing behavioral incentive systems that shape user actions at scale (e.g., marketplace supply, gig economy, fintech risk, gaming economies).
Able to break down complex systems into understandable components; excellent written specs and stakeholder communication across Engineering, Legal, Risk, Finance, and Ops.
Strong analytical chops; comfortable defining metrics and digging into data with tools like SQL, Snowflake, and Tableau to solve problems and analyze experiments.

Responsibilities

Own the strategy for the Seller Experience, Post-Purchase and translate it into a prioritized, measurable roadmap aligned to company goals.
Reduce seller friction via proactive policy communications, in-product guidance, and self-serve payment and dispute workflows that resolve issues quickly and teach best practices.
Design, automate, and evolve policy architecture from one-size-fits-all to targeted frameworks that vary by seller segment, geo, event type, and risk profile, enabling faster iteration and better outcomes.
Refine and build our incentive mechanisms for sellers and subsequent innovations, including rules, punishments, and positive incentives.
Increase enforcement effectiveness by improving issue detection and collections flows – raising the recoup rate of seller fines while minimizing impact on good-faith sellers.
Lead cross-functional execution with Engineering, Operations, CS, Strategic Finance and Legal; write crisp specs, sequence delivery, and manage trade-offs.
Measure and analyze end-to-end customer experience and policy funnels, running experiments to improve the seller experience and tune incentives and penalties.
Champion a culture that moves fast responsibly – shipping iteratively while safeguarding marketplace trust and the bottom line.
Assist with building and developing a more mature seller experience organization.