Sr Product Manager - Road to Close

Lennar•Albany, NY

About The Position

Join Lennar, a Fortune 500® company and a leading homebuilder, as a Senior Product Manager for Road to Close. In this mission-critical role, you will own the end-to-end pre-close buyer journey, from purchase agreement to receiving keys. You will lead the development of a digital-first closing experience designed to reduce buyer anxiety, ensure on-time closings, and increase engagement with Lennar's affiliated services (mortgage, title, insurance). This position involves defining strategy, shaping the roadmap, and driving measurable outcomes across buyer communications, concierge services, quality control/assurance, and One Lennar closing coordination. You will collaborate with Design, Engineering, Data, Operations, and Sales to create a seamless and intelligent pre-close experience that redefines industry standards.

Requirements

5–10 years of Product Management experience, with demonstrated ownership of an end-to-end product area.
Experience building consumer-facing web or mobile products with a strong focus on UX/UI and user-centric design.
Proven ability to drive alignment across cross-functional teams including Engineering, Design, Data, Operations, and Marketing.
Strong analytical capabilities with experience using data to prioritize, evaluate, and communicate product decisions.
Excellent communication skills and executive presence, with the ability to deliver crisp, credible briefs and navigate difficult trade-off conversations.
Strategic thinker with the ability to operate independently, resolve ambiguity, and drive outcomes in a complex, fast-moving environment.
Bachelor's degree required.
Humble, hungry to make an impact, and proactive in taking initiative.

Nice To Haves

Experience with AI-powered products, automation workflows, or communication platforms is strongly preferred.
Familiarity with CRM platforms, transaction management systems, or real estate closing processes is a plus.
Experience in homebuilding, real estate, mortgage, or title is a plus.

Responsibilities

Own the end-to-end product strategy and roadmap for the pre-close buyer experience, from contract through closing across all buyer touchpoints.
Build and deliver a unified buyer portal providing customers real-time visibility into construction progress, milestone completions, document requirements, and closing readiness.
Lead communication rationalization efforts to consolidate, sequence, and personalize pre-close buyer communications, reducing noise and improving relevance.
Drive the digital concierge experience to guide buyers through the closing process, proactively surface next steps, and connect them to appropriate resources.
Partner with Title, Mortgage, and Insurance affiliated business teams to create a seamless One Lennar closing experience, reducing friction and increasing affiliate capture rates.
Design and deliver QC/QA workflows for clear visibility into home quality milestones, punch list resolution, and pre-close inspection status.
Align multiple upstream and downstream teams (Sales, Construction, Title, Mortgage, Insurance, Closing Operations) on goals, metrics, rollout plans, and process changes.
Define and own key metrics, including on-time closing rates, buyer satisfaction scores, affiliate capture rates, and reductions in pre-close buyer escalations and inbound contact volume.
Manage the full product lifecycle from concept through launch and continuous improvement.