Senior Product Manager, Risk

Mudflap•Palo Alto, CA

1d•Hybrid

About The Position

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey. Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm, and Brex.

Requirements

A proven track record of building and scaling successful products
An understanding of what it takes to drive product development for both mobile app and web products in a fast-paced environment
Enthusiasm for solving difficult technical challenges and delivering outcomes that improve customers’ lives
A data-savvy mindset with the SQL skills to complement it
An understanding of fraud patterns in eCommerce & FinTech products
A detail-oriented approach to conducting deep dives into emerging fraud trends and recommending appropriate mitigation strategies

Responsibilities

Define the strategy and roadmap for risk infrastructure and technologies used at Mudflap
Partner with Engineering and Data Science to develop and execute a test-driven Machine Learning (ML) strategy for risk mitigation
Act as the voice of the customer when it comes to risk tools and design, gathering direct feedback from customers
Collaborate with cross-functional teams and stakeholders to understand and define the risk strategy and optimize risk operations
Understand customer and external partner risk needs, and work with internal product owners to deliver effective risk tools across all product areas (mobile/web apps, APIs, etc)
Be the subject matter expert on both external and internal platforms and tools when it comes to KYB, identity, and fraud
Synthesize complex information and strategic inputs, write clear requirements, and communicate effectively to technical and non-technical business partners
Own the end-to-end product lifecycle from ideation to launch, and be accountable for ongoing success criteria and metrics