Senior Product Manager, Restaurant Vertical

Upside•Austin, TX

3d•$175,000 - $220,000•Hybrid

About The Position

Upside aims to revolutionize brick-and-mortar commerce by integrating the analytical sophistication of online retail—profit measurement, attribution, and incrementality—to offer users greater value on everyday purchases and attract new, profitable customers to brick-and-mortar businesses. The company has already empowered millions of users with significantly more cashback than competitors and helped hundreds of thousands of businesses achieve measurable profit. With billions of dollars in commerce transacting through its platform annually, Upside directs this value back to its retail partners, consumers, and vital sustainability initiatives.

Requirements

6+ years of product management experience, including B2B or merchant-facing products in retail, restaurant technology, payments, or ecommerce.
Demonstrated 0-to-1 ownership: has built a product line or business area from early stage rather than optimizing a mature one.
Strong command of unit economics and measurement — incrementality, attribution, margin math — and the ability to defend a methodology to a skeptical partner.
Hands-on experience working with data science or ML teams on models that drive pricing, offer, or targeting decisions.
Able to synthesize granular technical and quantitative detail into clear narratives for very different audiences, from an ML engineer to an independent restaurant owner.
Exceptional influencing skills; builds deep trust with sales and account teams whose buy-in the vertical depends on.
Strong user empathy for small and mid-sized business operators, and the judgment to know which of their requests to build and which to decline.
Thrives in ambiguity with a metrics-and-experimentation-driven approach to decisions.

Responsibilities

Own the strategy and roadmap for Upside's restaurant vertical on the merchant side — segment prioritization, feature requirements, and the path to scale.
Adapt Upside's core incrementality and measurement system to restaurant economics, where visit cadence, ticket size, margin structure, and promotion sensitivity all behave differently than fuel or grocery.
Partner with data science on restaurant offer optimization — pressure-testing model assumptions, surfacing limitations, and translating model behavior into terms a restaurant operator understands and trusts.
Drive transaction and profit growth for restaurant partners, and own the metrics that prove it.
Build the merchant-facing product experience that demonstrates value: measurement, reporting, onboarding, and the tools account teams use to make the case.
Partner with sales and account management to drive adoption and retention within restaurants, and act as the voice of the restaurant vertical in company-level forums.
Make build-vs-buy-vs-integrate calls on the POS, payments, and data integrations the vertical depends on.
Set and drive OKRs for the vertical, and lead cross-functionally — engineering, data science, design, sales, accounts, and marketing — without direct authority.