Senior Product Manager - Real Time Personalization

Amperity•Seattle, WA

54d•Hybrid

About The Position

At Amperity, we're an AI-first company helping the world's leading brands create personalized customer experiences that build loyalty and fuel growth. Our AI-powered Customer Data Cloud, built on multi-patented technology, enables more than 400 global brands, including Alaska Airlines, Wyndham Hotels & Resorts, and DICK'S Sporting Goods, to turn customer data into a competitive advantage. We unlock the full value of customer data with simplicity and speed. AI is at the core of our platform and the way we work - from powering advanced identity resolution and predictive analytics to streamlining internal workflows and decision-making. It's not just a capability; it's part of our DNA. Our team thrives on curiosity, collaboration, and transparency, fostering a culture where everyone can contribute, learn, and grow. We welcome talented individuals from diverse backgrounds to help us remove data bottlenecks, accelerate business impact, and push the boundaries of what AI can do for the world's most innovative companies. With offices in Seattle, New York City, London, and Melbourne, you'll join a fast-growing team tackling critical challenges at the intersection of AI, data, and customer experience. Ready to make an impact? Let's talk. You'll lead the end-to-end direction for real-time workflows across event ingestion, event processing, real-time API lookups, and data validation. You'll partner with engineering, design, and field teams to push our technical strategy forward, ensuring the platform remains scalable, durable, and enterprise-grade. An important part of this role is working directly with brands to understand how they capture and route customer signals across modern data ecosystems. You'll design product experiences that meet the realities of fragmented, multi-channel data while allowing the next generation of event-driven personalization and orchestration. We're looking for someone who brings enterprise SaaS product experience, familiarity of real-time data and API-driven systems, customer and product instincts, and the ability to collaborate across technical, business, and executive audiences. You'll thrive in environments with technical complexity and evolving requirements You will report to the Senior Manager, Product Management; Data Implementation and Customer 360.

Requirements

8+ years of product management experience, including 3-5 years building data products or tools
Familiarity with one or more event streaming technologies and/or distributed systems concepts. You can quickly ramp up to understand the tradeoffs and customer impact of these technologies.
Experience working with event instrumentation teams or analytics engineers.
Meaningful experience overseeing or contributing to public or partner-facing APIs
Experience working with Product Design to define conceptual models, workflows, and intuitive user experiences for technically complex systems.
Translate customer needs and market signals into product strategy decisions.
Comfort engaging with engineering, solution architects, customer success, field leaders, and executives at enterprise brands.
Experience communicating complex technical concepts to a variety of audiences; able to distill complexity, shape product narratives, support release readiness, and contribute to GTM agreement.

Responsibilities

Define the product vision for Amperity's real-time capabilities, from event ingestion to activation.
Enable go-to-market and customer-facing teams with the clarity, training, and tools required to address customer questions effectively and guide enterprise customers through successful onboarding
Work with product design to develop end-to-end user experiences for technical audiences.
Build for real customer use cases, including those centered around: Real-time website and mobile personalization Large scale data processing Data quality monitoring Cross-timeframe decisioning that blends historical and streaming data Cart abandonment, re-targeting, and re-engagement
Work closely with engineering on high-throughput low latency event pipelines, data aggregations, and functionality suited for enterprise-scale workloads.
Ensure deep interoperability across the event-collection ecosystem.
Conduct customer discovery and research, synthesizing insights into clear requirements, experience narratives, and product direction.
Identify opportunities for market expansion by uncovering new real-time and event-driven use cases, integration patterns, and platform capabilities.
Balance operational and marketer-facing experiences, ensuring the platform supports both robust enterprise data operations and dynamic personalization workflows.

Benefits

We offer all the benefits you'd expect from a great place to work: 100% employee healthcare coverage, transportation subsidies, a comfortable work environment with plenty of snacks, and other employee experience perks like events and activities, both in-person and remote.
We also offer self-managed PTO and the flexibility to do your best work in the way that works for you.
We provide an inclusive environment where you'll be challenged to find and unlock your full potential, surrounded by a team of world-class people driving for excellence.
For more details on our benefits, please see our US Benefits & Perks Guide.

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