Senior Product Manager, Primary Care & Inpatient

Streamline Healthcare Solutions

20d • $70,000 - $133,000 • Remote

About The Position

The Senior Product Manager is a pivotal force in shaping and advancing the physical and medical functionality in our SmartCare EHR system, with a specific goal of improving the end user experience to reduce clinician and physician burnout. Using a deep understanding of primary care and inpatient EHR workflows, product management experience and a passion for leveraging technology and data to improve health outcomes the role is responsible for designing and scaling the physical health capabilities and workflows with the goal of enabling Behavioral Health organizations to better deliver primary care and/or inpatient services to meet the objectives of whole person care. The position will drive requirements, UI design, lead customer user groups, and deliver product features that improve clinical, financial, operational and regulatory outcomes for our customers. This position is remote and based in the United States. The salary range is $70,000 - $133,000, DOE. Employment visa sponsorship is not available for this role.

Requirements

• Bachelor's degree (B.A.) from four-year college or university in a relevant field (medicine, nursing, informatics)
• 3+ years clinical practice experience in an ambulatory clinic, 2+ years product management experience designing & building workflows for primary care or inpatient healthcare including backlog management, product requirements use case experience, or equivalent combination of education and experience.
• Primary Care: Must have knowledge of primary care setting clinical workflows. eRx/EPCS, med history, eMAR, Problems, Allergies, Medications, Immunizations, Medicare Wellness, Quality Reporting, Orders/Results, Labs, Primary Care note templates, preventative care & health maintenance, billing, etc.
• Deep knowledge of care coordination activities across the healthcare continuum.
• Understanding of referral management.
• Operational and clinical reporting familiarity
• Inpatient (Residential SUD/Detox/Inpatient Psych): Knowledge of admission/discharge/transfer, level-of-care transitions; treatment plans and order sets.
• Knowledge of detox protocols (CIWA-Ar, COWS), observation/1:1, restraints/seclusion documentation, incident reporting, etc.
• Knowledge of MAR for unit-based med pass; med reconciliation; narcotic counts; eKits; returns/wastes.
• Knowledge of interdisciplinary notes, rounding, vitals & flowsheets, group sessions, discharge summaries
• Extensive knowledge of physical and/or mental health electronic health records or other provider-facing technology
• Strong program management and organizational skills, with the ability to prioritize and manage multiple initiatives simultaneously
• Understanding of US healthcare regulatory landscape required; direct experience with ONC, CMS and/or DEA EPCS regulations preferred
• Interoperability/standards exposure: HL7/FHIR, C-CDA, LOINC/SNOMED/ RxNorm
• EPCS/PDMP domain familiarity

Nice To Haves

• Advanced degree such as MD/DO, MSN/DNP, MSPAS is preferred.
• Knowledge of behavioral health and PCP integration, MAT programs, detox protocols, or inpatient psych operations.

Responsibilities

• Translate market opportunities, product gaps, regulatory needs, and workflow improvement opportunities into a prioritized roadmap with clear use cases and target outcomes
• Lead user groups with clinicians (MD/DO, NP/PA, RNs), and operational leaders; synthesize insights into clear problem statements and use cases with clear impact-based prioritization
• Define success metrics (adoption, reduced clicks, first-pass claim rate, medication administration error rate, charting time, etc.) and work with customers to document value stories
• Collaborate closely with behavioral and physical healthcare professionals, business stakeholders, and end-users to gather, define and prioritize product enhancements
• Work collaboratively with cross-functional teams, including development, quality assurance, implementation and support to ensure customer value is delivered through new features
• Evangelize and champion the product roadmap, aligning it with business objectives, customer needs, and market demand
• Ensure the EHR product complies with healthcare regulations, patient safety standards, and remains current with relevant certifications
• Monitor and analyze product performance metrics, user feedback, and market trends to inform data-driven decisions for continuous improvement
• Foster a growth mindset-oriented culture of innovation, collaboration, and excellence

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level