Program Manager, Primary Care

Health Plan of San Mateo • South San Francisco, CA

4d

About The Position

Under the direction of the Manager of Strategic Network Investments, the Program Manager, Primary Care, is responsible for developing, implementing primary care initiatives, managing relationships with stakeholders, and enhancing program quality and accessibility. This role involves assessing and improving processes to meet the needs of HPSM’s primary care network. The Primary care program manager executes multiple projects simultaneously and is in support of Provider Services and HPSM goals and strategy.

Requirements

• Bachelor’s degree in business administration, public health, health care management, or related field required
• Advanced program execution, performance, and oversight skills.
• Advanced stakeholder facilitation and influence skills.
• Intermediate operational documentation and reporting skills.
• Intermediate Microsoft Office Suite applications skills (e.g., Outlook, Word, Excel, Teams, PowerPoint.)
• Basic understanding of primary care systems and healthcare policy.
• Extensive knowledge of quality improvement processes and human-centered design.
• Expert knowledge in project management and program evaluation methods.
• Demonstrated ability to communicate effectively verbally and in writing.
• Demonstrated ability to work collaboratively within a team and support team decisions.
• Ability to apply quality improvement processes and human-centered design principles.
• Ability to adapt to changing priorities.

Nice To Haves

• MBA, MPH, or MPP with five to seven (5-7) years of project/program management experience in a healthcare setting preferred.

Responsibilities

• Develop, implement, and manage programs and initiatives that advance the primary care investment strategy, ensuring each project aligns with departmental/organizational objectives and addresses emerging needs.
• Facilitate program prioritization, meetings, and project planning, including defining roles, responsibilities, and managing key vendors relationships and resources.
• Maintain program documentation and reporting, including dashboards, procedures, and administrative tasks to support program success and alignment with organizational priorities.
• Lead meetings across departments and with external partners, representing Provider Services to drive initiatives forward.
• Act as a subject matter expert, synthesize and share information, train others, and manage relationships with external partners and stakeholders.
• Collaborate and influence to manage project progression and success without direct authority.
• Conduct research and analyze data to identify trends, needs, and best practices, providing recommendations for program and process improvements.
• Evaluate program performance with quality methods, KPIs, and dashboards; collect feedback to suggest changes and update stakeholders.
• Plan and support evaluations on primary care investments, as assigned.
• Create and update desktop procedures for ongoing processes.
• Adhere to work performance norms and attendance expectations.
• Support Provider Services operational activities as needed.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level