Senior Product Manager, Prescriber Experience

BetterHelp

2d•Remote

About The Position

BetterHelp is the world's largest online therapy service, aiming to make mental health care more accessible globally. As a Senior Product Manager, you will join a diverse team passionate about expanding access to therapy. The company invests in employee well-being and professional development, offering opportunities for individual growth, impact, and challenge within a supportive community.

Requirements

Minimum of 5 years of experience in a product role at a B2C company and proven success through measurable impact and increasing responsibilities.
Growth and experiments driven mindset with a proven ability to execute and deliver results.
Basic SQL knowledge to navigate and utilize BI tools effectively.
Deep understanding of unit/business economics and proven ability to balance business and technical considerations for product decisions.
Super analytical: proven experience in using data and relevant tools for driving critical business outcomes.
Experience in quickly launching products on a regular basis in an agile environment with a track record of delivering products on time and with high quality.
Great eye for UX and understanding of its related metrics.
Excellent organizational and leadership skills, strong attention to detail, able to work independently.

Nice To Haves

Fundamental coding skills, with experience in building an app.
Experience with marketplace-based business models.
High level of proficiency with data analysis with SQL, BI tools and product analytics.
Hands-on experience with APIs & vendor integrations.
Experience in both desktop and mobile environments.

Responsibilities

Own problem discovery, solution design, and delivery for prescriber onboarding & core experience within BetterHelp’s portfolio of companies.
Ensure a high standard of care by optimizing the therapist and client experience, focusing on quality & client outcomes.
Work cross functionally with other PMs to support marketplace engagement.
Lead highly visible and critical initiatives that materially impact the trajectory of the company, including end to end ownership of new products, features and experiments with a focus on driving product quality.
Initiate, evaluate and prioritize ideas, gather requirements and create specifications for all product changes that will achieve maximum impact and benefit.
Analyze and quantify the impact and success of each and every product change made, and then draw conclusions and plan next steps based on actual data.
Collaborate with the development and design teams before, during, and after each "sprint" to maximize resources' efficiency, utilization, and happiness.
Partner with the design team to create a user experience that is both delightful and effective.
Perform UAT and functional QA to ensure quality launches.
Work cross-functionally with development, support, marketing, clinical, and operations to convert insights into product improvements and ensure effective integration and use of changes.
Connect with all external stakeholders (members, providers, marketing channels, business partners, regulators) to ensure the product meets their needs and requirements.
Participate in setting the strategy and long-term direction for the organization.
Continually seek ways to improve processes and optimize value for stakeholders.
Own KPIs and be obsessed about them.
Ideate, execute, test, measure, analyze, learn, iterate.