Senior Product Manager - Personal Lines

Penn National Insurance • Harrisburg, PA

2d • $90,000 - $125,000 • Hybrid

About The Position

We are seeking a Senior Personal Lines Product Manager responsible for evaluating, analyzing, developing products, establishing prices, and overseeing the implementation and maintenance of Personal Lines programs to achieve production and profitability goals. This is a hybrid role reporting to the Harrisburg, PA office.

Requirements

• Minimum of 10 years of personal lines pricing, underwriting, or similar experience required
• Strong working knowledge of Excel, Access, Comparative Rater software and Data Visualization Tools
• General data mining and analysis
• Knowledge of the property and casualty industry to include, insurance coverages, competition and legislative environment to provide growth and profitability opportunities for the company
• Knowledge of ratemaking procedures and pricing structure
• Strong listening and communication skills to influence negotiate with individuals internal and external to the company
• Must be able to perform computer-based tasks and access digital information necessary for job duties, including through the use of assistive technologies.
• Must be able to complete computer-based tasks and utilize office equipment as needed to perform essential job functions.
• Must be able to access and enter information accurately using automated systems.
• Must be able to communicate effectively with internal and external clients using telephone, electronic, or other communication systems.
• Must be able to present information to individuals and groups.
• Must be able to interpret and apply concepts that may or may not be based upon established guidelines.
• Must be able to maintain acceptable attendance and adhere to scheduled work hours.
• Must have a valid driver’s license and be able to operate a motor vehicle.
• Must be able to travel, with overnight stays required.

Nice To Haves

• CPCU Designation preferred
• Graduate degree a plus

Responsibilities

• Provides technical support and develops best practices related to emerging issues, educational materials, and training for products and programs.
• Audits field underwriting performance.
• Manages vendor relationships.
• Participates in the strategic direction of the division including the development of new products and services.
• Utilizes predictive modeling analyses to improve product pricing and reduce rate subsidization to support production and profitability goals.
• Serves as liaison to regulatory bodies for changes to state regulations by rate bureaus/regulatory bodies and vendors for implementation/revision of new products and services.
• Develops best practices, maintains documented best practices and provides direction to underwriting and field teams regarding emerging issues and coverage response.
• Manages assigned vendor relationships including periodic contacts, contract review and renewals, performance of the service provided and cost/benefit analysis.
• Provides technical support for products, programs and pricing, develops trends and project problems.
• Manages the services and terms of assigned vendor relationships.
• Monitors performance of assigned states, loss ratios, demographics, market and industry trends, legislative and regulatory activities etc. to anticipate problems and proactively design corrective actions to address profitability issues and develop innovative resolutions to enhance products, profitability and goals.
• Continuously refines product strategy through the timely creation of new and improved coverage offerings, underwriting guidelines, and pricing that ensure Personal Lines Product Portfolios remain competitive in marketplace for their assigned states to support production and profitability goals.
• Continue to ensure that Personal Lines Product Portfolios (coverage, underwriting, and pricing) remain in compliance with new laws, bulletins, and bureau mandates for their assigned states.
• Coordinates the rate review process for assigned states to ensure timely implementation of rate changes that reflect personal lines strategic direction to support production and profitability goals.
• Prepare communication to agencies and internal staff regarding product changes.
• Performs thorough competitive analyses to identify and implement new pricing opportunities that support production and profitability goals.
• Keeps abreast of market and industry developments through industry publications, agency interviews, discussions with field personnel, reviews of field results and network contacts including participation in trade organization meetings and seminars.
• Applies data to solve common business problems.
• Compiles, manipulates and analyses data of varying complexity.
• Knowledgeable and proficient about what tools are available for data analysis and when they are appropriate to use.
• Stays abreast of new sources of data and evaluate the benefit to the division.
• Performs other duties as may be assigned by the Vice President, Personal Lines.

Benefits

• Generous 401(k) match
• graded profit sharing
• incentive compensation
• a wide range of benefits to support your financial health, physical well-being and career development
• remote and hybrid work options
• flexible scheduling
• a “dress-for-your-day” culture
• employee recognition programs
• Continuing Education Support
• 100% tuition reimbursement for academic studies
• Professional Development Opportunities
• Tailored designation programs to help you advance in your career such as CPCU, AINS, CPA, CISSP, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior