Senior Product Manager, Monitoring Service Delivery

SimpliSafe • Boston, MA

9d • Hybrid

About The Position

As Senior Product Manager for Monitoring Service Delivery, you'll own the product strategy for the tools and systems that enable SimpliSafe's monitoring specialists to protect our customers 24/7/365. That includes both our core professional monitoring — where monitoring specialists respond to break-ins, fires, and medical emergencies — and our Active Guard outdoor protection service, where advanced AI and specialists work together to help prevent crime before it happens. You'll serve two primary customers in this role: the millions of SimpliSafe subscribers who depend on our monitoring services, and the operations team members who deliver those services every day. Success means building experiences that are fast and effective for specialists while ultimately keeping our customers safer. You'll work with a dedicated team of designers and engineers, and partner closely with operations, backend platform teams, and cross-functional stakeholders to deliver meaningful improvements across how we deliver both reactive and proactive monitoring services.

Requirements

• 5+ years of product management experience, with a track record of launching and iterating complex systems of web applications and backend services
• A KPI/data-driven mindset with a bias for action
• Strong writing, presentation, and verbal communication skills
• An entrepreneurial mindset — you aren't afraid to make decisions, and you're skilled at aligning cross-functional partners

Nice To Haves

• Experience working in operationally complex or highly regulated domains preferred
• Familiarity with AI/ML technologies and their practical application in product experiences preferred
• Bachelor’s degree in a technical field or equivalent hands-on experience preferred

Responsibilities

• Own Strategy and Roadmap: Define and drive product roadmaps for monitoring service delivery tools and workflows, including how AI and intelligent automation reshape the specialist experience. You'll balance near-term operational needs with longer-term investments that change how our service scales.
• Define and Drive Key Outcomes: Own the KPIs and metrics that measure how effectively and efficiently we deliver monitoring services to our customers. Use data to identify opportunities, prioritize investments, and measure impact — and be comfortable making decisions when the data is incomplete.
• Build Deep Domain Expertise: Develop a thorough understanding of our monitoring operations, the specialists who deliver the service, and the systems and platforms that enable it. Translate that understanding into product decisions that make the service better for both specialists and end customers.
• Lead Cross-Functional Execution: Lead your engineering and design team in making decisions that balance cost, timeline, and customer benefit. Drive work across team boundaries when the ideal solution requires coordination with other product teams or operational partners.
• Ship and Iterate: Research and write detailed requirements that capture both the vision and business case for new capabilities. Partner with operations enablement and other stakeholders to release features and ensure successful adoption.
• Leverage AI Tools in Your Own Work: Use AI-powered tools to maximize the rigor and excellence of your own product work — from research and analysis to writing and communication — while operating more efficiently.

Benefits

• A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
• A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families
• Free SimpliSafe system and professional monitoring for your home.
• Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior