Senior Product Manager- Mobility

Hertz•United States,

12d

About The Position

Oro is transforming into a technology-driven mobility platform, and our TNC (rideshare) business sits at the center of that evolution. This role owns the end-to-end customer experience for drivers who rely on our platform to earn a living — from reservation and pickup through the on-rent journey and post-return lifecycle. You will define and build a digital-first, frictionless rental experience that maximizes driver earnings, reduces downtime, and strengthens retention. This is a high-impact role where customer experience directly drives revenue, cost structure, and growth.

Requirements

5–8+ years of product management experience, preferably in mobility, marketplaces, fintech, logistics, or related industries
Proven experience owning end-to-end customer or platform experiences and delivering measurable business outcomes such as growth, retention, and cost reduction
Strong track record of partnering cross-functionally with engineering, operations, and external stakeholders
Data-driven, customer-first mindset with the ability to simplify complex workflows and translate insights into scalable solutions

Responsibilities

End-to-End Customer Journey Ownership: Own the full lifecycle—from booking to post-rent—delivering a seamless, consistent experience across every digital and physical touchpoint
Driver Experience Strategy & Vision: Define and execute a world-class, driver-centric CX strategy focused on maximizing earnings, minimizing downtime, and building long-term loyalty
Digital Platform & Self-Service Evolution: Lead the roadmap for Driver Hub and digital experience layers, creating a unified destination where drivers can manage their rental end-to-end
Partner Ecosystem Integration (Uber, Lyft, Delivery): Own the product experience across external partner journeys, including onboarding, eligibility, and ongoing engagement. Align workflows, data flows, and incentives to deliver a seamless cross-platform experience
Operational Experience & Scalability: Design solutions that work in real-world operations — enabling branches, maintenance, and support teams with better tools, visibility, and workflows
Growth, Retention, and Monetization Levers: Own key drivers of business performance including retention, extension behavior, pricing transparency, loyalty, and payment success
Design and deliver experiences that maximize driver earnings and time on the road, reducing non-earning friction across the journey
Identify and eliminate root causes of support contacts, disputes, and operational inefficiencies through product-led solutions
Build transparent, intuitive experiences across billing, payments, extensions, and the full rental lifecycle
Lead development and adoption of self-service capabilities for high-volume customer needs (payments, extensions, maintenance, account management)
Partner with engineering, operations, and external partners to deliver scalable, integrated solutions that improve throughput and activation
Use data and experimentation to drive improvements across retention, LTV, cost-to-serve, and digital adoption while aligning cross-functional stakeholders