Senior Product Manager, Member Growth

Spring Health•Seattle, WA

7d•Hybrid

About The Position

Spring Health is a global mental health company dedicated to eliminating barriers to mental healthcare. Their AI-native platform offers personalized support across various services, including self-guided tools, coaching, therapy, medication management, and specialty care. The company aims to make mental health support simple, personal, and continuous throughout life's changes. This role focuses on acquisition and activation strategies, particularly for members with higher acuity needs, and involves operating at the intersection of growth strategy, clinical care models, and product execution. The position is hybrid, based in Seattle, requiring 2-3 days per week in the office.

Requirements

5+ years of consumer-facing product management experience, with a track record of driving user growth.
Strong analytical skills and experience with data-driven decision making.
Expert-level experimentation skills, including hypothesis generation, A/B testing, results analysis, and iterative development.
Experience working with cross-channel customer marketing platforms and A/B testing tools.
Exceptional communication, organizational, and collaboration skills.
Passion for mental health and a commitment to improving access to care.
Ability to thrive in a fast-paced environment.

Nice To Haves

Healthcare / health tech or benefits tech experience
Hypergrowth start-up experience
Fluency with Looker, Mixpanel, Iterable, and/or Eppo

Responsibilities

Contribute to the mission to eliminate every barrier to mental healthcare for members.
Define and own growth KPIs for acquisition and activation, ensuring metrics reflect business outcomes and clinical intent.
Identify, prioritize, and test growth levers across the member journey, focusing on acquisition and activation for higher-acuity members.
Build and maintain a continuous experimentation roadmap, partnering with data, design, engineering, data science, marketing, and clinical teams to design ethical, clinically sound tests that drive measurable impact.
Organize cross-functional teams to ship, measure, and iterate on member-facing experiences and internal workflows that remove friction from care engagement.
Use qualitative insights, behavioral data, and experimentation results to continuously refine strategy and prioritization.
Conduct market analysis to identify and apply new techniques to reach and engage members across a wide range of populations.
Autonomously leverage data to inform product decisions, measure effectiveness, and iterate.
Develop high-quality documentation and artifacts to ensure clarity for cross-functional partners and stakeholders.
Guide the product development lifecycle at every stage, optimizing processes and rituals that help the team thrive.

Benefits

Health, Dental, Vision benefits start on your first day.
Access to One Medical accounts for you and your dependents.
HSA and FSA plans available, with Spring contributing up to $1K for HSAs.
Employer sponsored 401(k) match of up to 2% for retirement planning.
A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
Competitive paid time off policies including vacation, sick leave and company holidays.
Parental leave: 18 weeks for birthing parents and 16 weeks for non-birthing parents at 6 months tenure.
Access to Noom, a weight management program.
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
Access to Wellhub for fitness, mindfulness, nutrition, and sleep.
Access to BrightHorizons for sponsored child care, back-up care, and elder care.
Up to $1,000 Professional Development Reimbursement a year.
$200 per year donation matching to support favorite causes.